Country profile · 2025
Business software and digital adoption in Luxembourg
Luxembourg splits the series: above the median on AI use (33.6%), CRM use (34.0%), ERP use (49.4%), BI software use (23.6%) and hard-to-fill ICT vacancies (8.1%), below it on paid cloud use (47.7%), online selling (14.7%) and documented security policies (29.9%).
Sebastiaan SmitsFounderLuxembourg, figure by figure
8 indicators- 01
On paid cloud use Luxembourg sits in the middle of the series: 47.7%, 0.3 points under the 48.0% median, 19th of 33 between Hungary (48.0%) and Croatia (46.6%). Eurostat isoc_cicce_use, 2025 Verified
- 02
Luxembourg places 5th of 33 for AI use with 33.6%, 15.6 points over the median (18.0%). Belgium (34.5%) is one place ahead, the Netherlands (33.2%) one behind. Eurostat isoc_eb_ai, 2025 Verified
- 03
34.0% of enterprises in Luxembourg use CRM software: 7th of 33, 9.7 points clear of the 24.3% median, with Czechia (36.2%) directly above. Eurostat isoc_eb_iip, 2025 Verified
- 04
For ERP use the figure is 49.4%, 10th of 33; Italy (49.5%) ranks one higher, Portugal (48.3%) one lower, and the median is 41.0%. Eurostat isoc_eb_iip, 2025 Verified
- 05
The share for BI software use in Luxembourg is 23.6%, 9th of 33 and 7.7 points above the median of 15.9%, just ahead of Spain (23.0%). Eurostat isoc_eb_iip, 2025 Verified
- 06
14.7% of enterprises in Luxembourg make e-commerce sales, 10.8 points under the 25.5% median and 31st of 33. Next below: Romania (14.6%). Eurostat isoc_ec_esels, 2025 Verified
- 07
Luxembourg is 21st of 33 for documented security policies: 29.9%, which is 4.5 points below the median (34.4%). Austria (29.1%) follows; Türkiye (30.5%) is one place up. Eurostat isoc_cisce_ra, 2024 Verified
- 08
Luxembourg places 5th of 32 for hard-to-fill ICT vacancies with 8.1%, 3.2 points over the median (4.9%). Germany (8.7%) is one place ahead, Denmark (8.0%) one behind. Eurostat isoc_ske_itrcrs, 2024 Verified
How Luxembourg compares
Ordered by mean rank over all indicators, Luxembourg is 8th of 33 (13.4), directly between Ireland (11.5) and Norway (13.5).
The spread is wide, 26 places: 5th for AI use (33.6%) against 31st for online selling (14.7%).
ERP at 49.4% and CRM at 34.0% lie 15.4 points apart, close to the median gap of 13.9.
Against the EU27 value instead of the median, Luxembourg is ahead on 5 of 8: furthest ahead on AI use (+13.7), furthest behind on online selling (−8.9).
| Highest rank first | Luxembourg | Rank | vs median | vs EU27 | Year |
|---|---|---|---|---|---|
| AI | 33.6% | 5/33 | +15.6 | +13.7 | 2025 |
| ICT vacancies | 8.1% | 5/32 | +3.2 | +2.6 | 2024 |
| CRM | 34.0% | 7/33 | +9.7 | +5.5 | 2025 |
| BI software | 23.6% | 9/33 | +7.7 | +7.3 | 2025 |
| ERP | 49.4% | 10/33 | +8.4 | +2.9 | 2025 |
| Paid cloud | 47.7% | 19/33 | −0.3 | −5.0 | 2025 |
| Security policy | 29.9% | 21/33 | −4.5 | −5.6 | 2024 |
| E-commerce sales | 14.7% | 31/33 | −10.8 | −8.9 | 2025 |
Software vendors based in Luxembourg
5 in the database5 products in our software database come from a vendor headquartered in Luxembourg.
- Talkwalker: Enterprise listening with image and video recognition, owned by Hootsuite. Placed 12 of 14 in Social listening.
- Salonkee: Luxembourg salon system with its own booking marketplace. Placed 7 of 18 in Salon and spa.
- Wordbee: Browser-based translation management with vendor and invoicing built in. Placed 6 of 20 in Translation.
- Gcore WAAP: EU-headquartered edge network with application filtering attached. Placed 2 of 13 in Web application firewall.
- NoMachine: A remote desktop built on its own NX protocol, licensed per server. Placed 5 of 13 in Remote desktop software.
Luxembourg in our reports
4 further figures for Luxembourg are published in our reports:
- 99.1% of the population online in 2025. (Digital economy report, point 38; World Bank 2025)
- 65.3% of enterprises that tried to recruit ICT specialists reported hard-to-fill vacancies. (ICT skills report, point 26; Eurostat 2024)
- 85.2% of enterprises with 10 or more employees have a website. (Marketing report, point 43; Eurostat 2025)
- 69.1% of enterprises provide continuing vocational training courses. (Training report, point 37; Eurostat 2020)
Luxembourg is also named in the country rankings of these reports: business software, point 32, business software, point 50, artificial intelligence, point 43 and e-commerce, point 38.
Enterprises with 10+ employees. Method and citation · previous: Lithuania · next: Malta