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Country profile · 2025

Business software and digital adoption in Bosnia and Herzegovina

On none of its 8 indicators does Bosnia and Herzegovina reach the median of the 33-country series. It comes nearest on hard-to-fill ICT vacancies (4.0%), 19th of 32, and is furthest back on ERP use (25.1%).

EditorSebastiaan SmitsFounder
Published4 September 2026
Updated30 September 2026
Evidence8 data points6 sources
4.0%ICT vacancies · 19th of 32
23.2%E-commerce sales · 21st of 33
10.8%AI · 23rd of 33
0/8above the series median
01

Bosnia and Herzegovina, figure by figure

8 indicators
  1. 01

    29.0% of enterprises in Bosnia and Herzegovina buy paid cloud computing services, 19.0 points under the 48.0% median and 29th of 33. Next below: Romania (24.9%). Eurostat isoc_cicce_use, 2025 Verified

  2. 02

    Bosnia and Herzegovina ranks 23rd of 33 for AI use at 10.8%, 7.2 points short of the median (18.0%); Portugal (11.5%) is one place above. Eurostat isoc_eb_ai, 2025 Verified

  3. 03

    The figure for CRM use is 20.4% in Bosnia and Herzegovina: 23rd of 33, between Estonia (20.6%) and Hungary (20.3%), against a median of 24.3%. Eurostat isoc_eb_iip, 2025 Verified

  4. 04

    On ERP use the distance to the 41.0% median is 15.9 points: 25.1%, 31st of 33, just behind Bulgaria (26.6%). Eurostat isoc_eb_iip, 2025 Verified

  5. 05

    9.4% of enterprises in Bosnia and Herzegovina use business intelligence software, 6.5 points under the 15.9% median and 28th of 33. Next below: Hungary (9.3%). Eurostat isoc_eb_iip, 2025 Verified

  6. 06

    Bosnia and Herzegovina is 21st of 33 for online selling: 23.2%, which is 2.3 points below the median (25.5%). Germany (23.1%) follows; Croatia (23.4%) is one place up. Eurostat isoc_ec_esels, 2025 Verified

  7. 07

    Bosnia and Herzegovina ranks 30th of 33 for documented security policies at 15.1%, 19.3 points short of the median (34.4%); Montenegro (16.2%) is one place above. Eurostat isoc_cisce_ra, 2024 Verified

  8. 08

    On hard-to-fill ICT vacancies Bosnia and Herzegovina sits in the middle of the series: 4.0%, 0.9 points under the 4.9% median, 19th of 32 between Estonia (4.2%) and Hungary (4.0%). Eurostat isoc_ske_itrcrs, 2024 Verified

02

How Bosnia and Herzegovina compares

With a mean rank of 25.5 over 8 indicators, Bosnia and Herzegovina is 30th of 33 by average position; below it are only Albania (26.1), Türkiye (30.0) and Bulgaria (30.4).

Its highest placing is hard-to-fill ICT vacancies, 19th of 32 at 4.0%; its lowest is ERP use, 31st at 25.1%.

The gap between ERP (25.1%) and CRM (20.4%) is 4.7 points in Bosnia and Herzegovina, narrower than the 13.9 that is the median across the series.

None of the 8 reaches the EU27 value; the smallest shortfall is 0.4 points, on online selling.

Highest rank firstBosnia and HerzegovinaRankvs median vs EU27Year
ICT vacancies4.0%19/32−0.9−1.52024
E-commerce sales23.2%21/33−2.3−0.42025
AI10.8%23/33−7.2−9.12025
CRM20.4%23/33−3.9−8.12025
BI software9.4%28/33−6.5−6.92025
Paid cloud29.0%29/33−19.0−23.72025
Security policy15.1%30/33−19.3−20.42024
ERP25.1%31/33−15.9−21.42025
03

Software vendors based in Bosnia and Herzegovina

0 in the database

No vendor in our software database gives Bosnia and Herzegovina as its headquarters.

04

Bosnia and Herzegovina in our reports

Bosnia and Herzegovina is also named in the country rankings of these reports: cloud, point 43.

Enterprises with 10+ employees. Method and citation · previous: Belgium · next: Bulgaria