Teams look beyond Canny when the tracked-user meter, the plan gates on integrations or the lack of a survey tool start to pinch. The alternatives below include other feedback boards, a helpdesk with boards built in, in-app survey tools and a few enterprise programmes, with EU-based vendors placed first.
Short answer: The first three alternatives to Canny in our customer feedback software ranking are Featurebase, Usersnap and UserVoice. Ranking order favours the challenger over the household name, so the best-known vendors begin at place 4 where the category allows it. Choose Featurebase if you want a seat-priced board with a stated Dutch and German data location and a 10-day trial without a card. Every one of the 11 products below comes from Best Customer Feedback Software in 2026, with a note on how it departs from Canny.
Vendors can pay for more visibility on this website, for example a higher place in a ranking or more room on a page. Commercial relationships can also affect which products we feature and how prominently. Every vendor link is marked the same, whatever the arrangement behind it. How that works.
Built for: Product teams that want public request boards tied to revenue, without investors behind the vendor
Not for: Teams that need scored satisfaction surveys or a contact-centre tool
01
Why buyers look past Canny
01
The meter counts everyone who posts or votes
Canny's pricing page measures plans in tracked users: Free covers 25, Pro starts at $79 a month billed yearly for 100 or more, and Business is custom. Without a monthly spend limit the account moves up a tier once the limit is passed, with a prorated charge. With a limit set, Canny stops tracking feedback from new users instead. Either way a popular public board decides the bill.
02
Integrations are split across plans
The pricing page puts project-management integrations and advanced privacy in Pro, and SSO and CRM integrations in Business. Business is quoted individually, and the page shows 5,000+ tracked users on one card and Custom in the comparison table. A team that wants Salesforce or HubSpot connected to feedback has to plan for a quote, not a card.
03
Surveys and data location are outside the picture
The integrations page lists Google Forms, Typeform and SurveyMonkey only as Autopilot sources reached through Zapier, and it does not mention NPS. Canny's security page names AWS and MongoDB Atlas as hosts, gives no region and says its SOC 2 report is available on request. The page does not mention GDPR, so a European buyer will need to ask.
a global listening programme with closed-loop workflows is the project and Canny was only a side tool
#12
03
What each one does differently
1
Featurebase
Estonia · Published
Featurebase is run by CORDNET OÜ in Estonia and puts feedback boards and roadmaps inside a helpdesk subscription. Its pricing page lists Free with one seat, then Growth at $29, Professional at $59 and Enterprise at $99 per seat per month, and says data is hosted in the Netherlands and Germany. Free has one board and one roadmap, Growth five, Professional ten. Posts and comments are unlimited everywhere.
Switch from Canny if you want a seat-priced board with a stated Dutch and German data location and a 10-day trial without a card.
Usersnap GmbH in Linz sells a widget that captures screenshots and feedback from a site or app, then sorts it on an opportunity board. Starter costs €49 a month for two seats, and Growth at €129 gives unlimited seats and 10 projects. AI processing begins at Professional (€219) with 200 items. Every user can be a seat, which removes the tracked-user arithmetic.
Switch from Canny if testers and customers report problems in the product itself, and you want unlimited seats from the second tier.
UserVoice keeps the classic public portal where customers vote on ideas. Its pricing page starts Launch at $1,000 a month ($12,000 yearly) and Business at $1,833 ($22,000 yearly), including 20 or 50 admins, with extra admins at $40 each. Portal users and view-only admins are unlimited. Jira, Salesforce, HubSpot, Slack and Teams are included on every plan.
Switch from Canny if a large audience should vote without any user counting and you can budget a five-figure yearly contract.
Refiner is a French SAS selling in-app, website, mobile and email surveys to software companies. Plans are priced by monthly active users, and paid plans carry unlimited responses. Essentials allows 20 published surveys, Growth adds event tracking, translations and a REST API, and a 30-day trial is capped at 100 responses. The free tier afterwards allows 25 responses a month.
Switch from Canny if you need to ask users questions in the product as well as collect their ideas, and prefer paying by user base.
Survicate S.A. in Warsaw bills for responses and for data points in a separate research hub. Its pricing page shows Growth from $114 a month billed annually with two active surveys and six months of retention, and Pro with unlimited surveys and two years. The page gives different limits in different places, so check the response allowance before buying. A 10-day trial needs no card.
Switch from Canny if you want website and email NPS surveys from a Polish company and can live with a response-based allowance.
Birdie works from existing material rather than collecting votes. Its site describes a Customer Context Platform that connects signals from customer channels and offers customer intelligence and frontline quality assurance, with a demo button where a price would be. Nothing on the home page describes a public board or voting, so it would sit next to a request tool.
Switch from Canny if feedback is already scattered over tickets, reviews and calls, and the job is finding themes in it.
Qualaroo, part of the ProProfs family, shows short Nudge prompts on a page or in an app. The free plan covers 50 responses with 500 email sends and 10,000 pageviews, and the page says it includes NPS, CSAT and CES, branching, exit surveys and IBM Watson sentiment analysis. The Business plan is for 100 or more monthly responses. Seats are unlimited.
Switch from Canny if a quick on-page question beats a long-lived feature board, and a free start with unlimited admins helps.
AskNicely runs NPS and CSAT programmes for service businesses from Portland, Oregon. Learn, Grow and Transform all give unlimited users and start from 500 responses a year, with the price scaling by volume and annual terms. Surveys travel by email, WhatsApp and SMS. There is no free trial, and reputation management and NiceAI are optional extras.
Switch from Canny if the real aim is a customer-satisfaction score from many staff, delivered by email, SMS or WhatsApp.
Sprig sells a survey platform for research teams, built on Design, Field, Analyze and Synthesize agents. Studies go out by link, email, web or mobile, and a panel of 300K+ verified participants can be recruited. The pricing page names no figure: cost follows response volume, activated capabilities and deployment environments, and the route in is a demo.
Switch from Canny if research studies and panel recruitment matter more than a backlog of feature requests.
InMoment packages its platform by team: customer feedback, conversational intelligence, reputation management, digital listening, market research, advanced analytics and employee experience. Its home page links to plans and packages, none with a price. It was built for programmes covering many touchpoints, so a feature-request list would be a small corner of a large purchase.
Switch from Canny if a company-wide customer-experience programme is being set up and procurement expects a package.
Medallia counts Experience Data Records, each covering the data from one customer or employee interaction, and sells annual tiers by that count. The Agile Research page sits within a platform that spans digital, contact centre and employee listening. No price or self-serve signup shows. Fit is strong for global programmes and weak for a team that wants a vote button.
Switch from Canny if a global listening programme with closed-loop workflows is the project and Canny was only a side tool.
You want a free board with the data location stated
Featurebase: The Free plan has one seat, one board and one roadmap, and the pricing page says data is hosted in the Netherlands and Germany.
02
You need testers to report problems from inside your product
Usersnap: Growth at €129 a month gives unlimited seats and 10 projects, and Professional adds 200 AI-processed items.
03
You want a public voting portal that does not count voters
UserVoice: Portal users and view-only admins are unlimited, with Launch from $1,000 a month and 20 admins included.
04
You want to ask users questions in the product, not only collect ideas
Refiner: Paid plans have unlimited responses and are priced by monthly active users, with a free tier of 25 responses a month after the trial.
05
You want a free on-page NPS prompt to start with
Qualaroo: The free plan allows 50 responses with 500 email sends and 10,000 pageviews, and covers NPS, CSAT and CES.
04
When Canny is still the right choice
Canny stays the better choice for a product team that wants a plain request board and not a survey suite. The pricing page offers a free tier with unlimited feedback, unlimited boards and Autopilot, Pro from $79 a month and a 20 percent discount for yearly billing. Autopilot reads Gong, Zoom, Intercom, Zendesk and review sites such as G2, Capterra and the app stores, merges duplicates and ties each request to the customer and revenue behind it. The company says it has been bootstrapped and profitable since 2017, which counts if vendor longevity worries you. If the list of tracked users stays under the plan limit, there is little to gain from moving.
05
What moving off Canny involves
01
Count your tracked users first
Look at how many different people posted or voted over the last year, since that is the number Canny charges on. Compare it with each replacement's meter, whether seats, active users, responses or a flat contract, before picking one.
02
Export posts, votes and the people behind them
Ask Canny for an export of boards, posts, comments and voter lists before cancelling. Check that the new tool can import votes and not just post titles, or the ranking your team trusts will start from zero.
03
Reconnect sources and tell the voters
Autopilot sources, Jira or Linear links and any CRM sync must be rebuilt. Keep the old portal readable with a pointer for a few weeks, then notify voters that their requests moved.
06
Questions about replacing Canny
6 answers
What is the best alternative to Canny?
Featurebase ranks first in our list. It is run from Estonia, offers boards and roadmaps on a free plan with one seat, and its pricing page states that data is hosted in the Netherlands and Germany.
Paid plans are $29, $59 and $99 per seat per month. Usersnap and UserVoice follow in the list above.
Which Canny alternative does not charge by tracked users?
Usersnap gives unlimited seats from Growth at €129 a month, and UserVoice treats portal users and view-only admins as unlimited, with admins counted. Refiner counts monthly active users and AskNicely counts responses. Each has its own meter, so compare totals at your expected volume.
Is there a Canny alternative that hosts in the EU?
Featurebase states hosting in the Netherlands and Germany on its pricing page. Canny's security page names AWS and MongoDB Atlas without a region.
Refiner, Usersnap and Survicate are registered in France, Austria and Poland, but we did not verify where they store data, so ask each vendor.
Can I get NPS surveys and feature voting in one tool?
Rarely. Qualaroo, Survicate, Refiner and AskNicely handle surveys, while Canny, Featurebase, UserVoice and Usersnap handle requests. Featurebase and Usersnap sit closest to the middle. Many teams run a board and a survey tool side by side.
How much does Canny cost compared with the alternatives?
Canny is free up to 25 tracked users and starts at $79 a month yearly for 100 or more.
Featurebase starts at $29 per seat, Usersnap at €49 a month and Survicate Growth at $114 a month billed annually. UserVoice starts at $12,000 a year, and Sprig, Medallia and InMoment publish no price.
What happens when Canny's tracked-user limit is passed?
Without a spend limit the account moves up to the next tier and a prorated charge follows.
With a spend limit, Canny stops tracking feedback from new users once it is reached. You can change or remove the limit at any time, according to the pricing page.
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Sources
Checked 2 November 2026
Canny pricing: Free 25 tracked users, Pro from $79 a month yearly for 100+, Business custom, 20 percent yearly discount, spend limit and overage rules, plan gates for integrations.
Canny security: AWS and MongoDB Atlas, SOC 2 report on request, no region named.
Canny about: Founded 2017, bootstrapped and profitable, fully remote, incorporated in the United States.
Canny integrations: Autopilot sources, survey tools only through Zapier, no NPS mention.
Canny Autopilot: Reads Gong, Zoom, Intercom, Zendesk, review sites; merges duplicates and ties requests to revenue.
Featurebase pricing: Free, Growth $29, Professional $59, Enterprise $99 per seat per month, board counts, 10-day trial, hosting in the Netherlands and Germany.
Usersnap pricing: Starter €49, Growth €129, Professional €219, Premium €459 per month, seats, projects, AI processing.
UserVoice pricing: Launch $1,000 and Business $1,833 a month, admin counts, $40 extra admin, unlimited portal users, integrations, 30-day trial after demo.
Refiner pricing: Essentials, Growth, Enterprise by monthly active users, unlimited responses, 30-day trial capped at 100 responses, free tier 25 responses a month.
Survicate pricing: Growth from $114 a month billed annually, two active surveys, six months retention, Pro two years, 10-day trial, inconsistent limits on page.
Qualaroo pricing: Free 50 responses with 500 email sends and 10k pageviews, NPS CSAT CES, unlimited admins, Business for 100+ responses.
AskNicely pricing: Learn, Grow, Transform, unlimited users, from 500 responses, annual terms, no free trial, optional add-ons.
Sprig pricing: Agents, 300K+ panel, pricing by response volume, capabilities and environments, demo only.
Founder of The Knowledge Engineers and of 2 Steps Ahead, an AI search visibility agency. Editorially responsible for every page on this site; research and drafting are AI-assisted.
Author and fact-checker: Sebastiaan Smits. This page was last reviewed on 2 November 2026; our review process is public.
