Dialpad vs RingCentral
Dialpad publishes two per-user figures, 15 USD and 25 USD, and puts call summaries into its first tier. RingCentral sells RingEX by user count and prices its AI and texting extras as separate lines, so the total depends on what you attach. Both vendors are American companies.
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Choose Dialpad ifyou want a short price list with transcripts and call summaries already in the entry tier, and you can live with an unstated billing period.
Choose RingCentral ifyou run several branches, want cost centre management and custom roles, and are happy to add boosters for texting and queues.
Dialpad and RingCentral side by side
| Dialpad | RingCentral | |
|---|---|---|
| Our business phone system rank | #9 of 19 | #11 of 19 |
| Established in | United States | United States |
| List price, 3 November 2026 | Standard 15 USD, Pro 25 USD per user per month (billing period not stated); Enterprise on contact | RingEX by user count, up to 33% saving when paid annually; add-ons from 25 USD (SMS booster) to 60 USD (Conversational Intelligence) |
| Free tier | — | — |
| Open source | — | — |
| Self-hostable | — | — |
| Built for | Teams that want AI call summaries and transcripts without a separate add-on | Multi-site organisations wanting admin controls and many app integrations |
| Not for | Organisations needing single sign-on without an enterprise contract | Small offices wanting one flat price including texting |
Both are reviewed in full in our business phone system ranking: Dialpad and RingCentral.
Where they differ
Dialpad 3 · RingCentral 1 · open 0- 01
Which price can you read straight off the page?
Dialpad shows Standard at 15 USD and Pro at 25 USD per user per month, though the page does not say whether that assumes annual billing. RingCentral's plans page shows no flat per-user figure in the text we read, only that annual payment saves up to 33 percent. Dialpad is easier to budget from.
Edge: Dialpad
- 02
What lands in the bill on top of the seat?
RingCentral lists AI Receptionist from 39 USD, Conversational Intelligence from 60 USD, a Call Queues Booster at 35 USD and a Business SMS Booster at 25 USD. Dialpad names AI meetings, messaging and real-time transcripts inside Standard instead. Texting and queue handling are where RingCentral's total drifts upward, so ask for the full quote.
Edge: Dialpad
- 03
Can you test it before you commit?
Both offer a 14-day trial. RingCentral's is for new subscribers only, stops at 20 phone lines and 2 desktop phones, leaves out SMS, and wants trial hardware back within 21 days. Dialpad's page states the trial without such limits, so it is the simpler test, though we saw no caps either way beyond those listed.
Edge: Dialpad
- 04
Which suits a company with many branches?
RingCentral's Advanced and Ultra packages add cost centre management, multi-admin and custom roles, and it cites 330+ integrations. Dialpad's Pro adds CRM integrations, 24/7 support and multi-office management, while single sign-on waits in Enterprise, quoted on contact. For admin depth across branches, RingCentral names more.
Edge: RingCentral
When neither fits
If you want one flat per-user price with no extras, or a system you host yourself, look at sipgate for per-user pricing with a seat minimum, or 3CX for per-system licensing.
Dialpad or RingCentral: questions
3 answersDoes Dialpad state whether 15 USD is monthly or annual?
No. The page we read gives 15 USD (Standard) and 25 USD (Pro) per user per month without naming the billing period.
Can I test texting in the RingCentral trial?
No. RingCentral says SMS is not available during its 14-day trial.
Where do single sign-on and custom roles sit?
Dialpad puts single sign-on in Enterprise. RingCentral lists custom roles and permissions in its Advanced and Ultra packages.
Sources
Checked 3 November 2026- Dialpad pricing page: Standard and Pro figures, Enterprise on contact, trial, Pro and Enterprise additions.
- RingCentral plans and pricing: annual saving, add-on prices, trial limits, Advanced and Ultra admin features, 330+ integrations.