Tekmetric vs Shopmonkey

Both run a garage from a browser and both sell by demo only, but they count the bill differently. Tekmetric charges one monthly figure per shop and says users and repair orders are unlimited. Shopmonkey includes three to five user licences in each tier and adds $20 a month for every licence beyond that. Shopmonkey puts two-way texting in its cheapest plan, while Tekmetric holds it back until the third tier. The right choice mostly depends on how many people log in, how soon customers must be able to reply by text, and what the add-on list adds up to.

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Both are reviewed in full in our auto repair shop software ranking: Tekmetric and Shopmonkey.

1. 01

   Counting heads: unlimited logins against a $20 seat

   Tekmetric prices per shop per month, and its pricing page states unlimited users and unlimited repair orders on the plans. Hiring another service advisor changes nothing on the invoice. Shopmonkey includes 3 user licences on Basic, 4 on Clever and 5 on Genius, then charges $20 a month for each additional licence. A shop with eight staff on Basic therefore pays for five extra seats on top of the plan. For growing crews, Tekmetric's model is easier to forecast month by month.

   Edge: Tekmetric

2. 02

   Monthly plan prices side by side

   Tekmetric lists Start at $199 a month ($179 billed annually), Grow at $349 ($309) and Scale at $439 ($409), with Enterprise custom. Shopmonkey lists Basic at $239 ($215 annual), Clever at $399 ($359) and Genius at $499 ($449), with Multi-Shop by quote. At each rung Tekmetric's plan is cheaper before any extra seats are added, and the gap widens once a shop passes the included licences. Each page prints a dollar sign and never names the currency, so ask which one applies before signing.

   Edge: Tekmetric

3. 03

   Who gets texting, time clocks and inspections first

   Shopmonkey's Basic tier already holds two-way text and email, estimates, invoices, integrated payments and the mobile app. Inventory, purchase orders and time clocks start at Clever, and coupons and estimate follow-ups at Genius. Tekmetric's Start tier covers inventory, vendor management, digital inspections and digital authorisations, but two-way texting, the technician board and the real-time dashboard sit on Scale. A shop that wants customer replies cheaply is better served by Shopmonkey's entry plan.

   Edge: Shopmonkey

4. 04

   Extras you pay for beyond the plan

   Tekmetric sells add-ons per shop per month: Multi-shop at $70, Tire Suite at $39 and Marketing at $345, with Payments shown without a price and an invitation to ask about intro offers. Shopmonkey lists CRM Essentials, Bookkeeping and Accounting as paid modules, Heavy Duty at custom pricing, and a one-time data migration fee in its plan table. No Shopmonkey add-on prices appear on the page we read, so the totals cannot be compared fairly.

   Depends on the buyer

5. 05

   Demo, no trial, and how to cancel

   Neither vendor offers a free plan or a trial on the pages we read. Tekmetric offers free demos and self-guided tours, states that no long-term contract is needed, and renews subscriptions automatically unless you cancel; annual terms need notice at least 30 days before term end. Shopmonkey offers Get a Demo and Request a Demo buttons, and cancellation goes through a service representative and must arrive before the renewal date. Tekmetric states its cancellation window more precisely.

   Edge: Tekmetric

6. 06

   Parts data, integrations and where the data sits

   Shopmonkey names QuickBooks, PartsTech and CARFAX as integrations, takes labour guides and parts lookups from Motor, and says its services sit on United States servers. Tekmetric states over 70 integrations, Smart Jobs that pull vehicle-specific labour times and parts, and payments by card, Apple Pay, Google Pay and Text-to-Pay. Tekmetric's homepage says nothing about a hosting location, so Shopmonkey is clearer on where your shop's data lives.

   Edge: Shopmonkey

Does adding a tenth technician change what a Tekmetric shop pays?

No, as far as the pricing page shows. It says plans are priced per shop and include unlimited users and repair orders. Add-ons such as Multi-shop or Marketing are priced separately.

What happens to the bill if a Shopmonkey shop outgrows five seats?

Each additional user licence is $20 a month on Basic, Clever and Genius. A shop with ten staff on Genius would pay for five extra licences. Multi-Shop groups get bulk licences by quote.

Can either one be tried without talking to sales?

Not on the pages we read. Tekmetric offers free demos and self-guided tours but no free trial. Shopmonkey shows only demo request buttons.

• Tekmetric pricing page: per-shop tier prices, unlimited users and repair orders, add-on prices, demos instead of trials, 150+ migration sources.
• Tekmetric homepage: 70+ integrations, Smart Jobs estimate claim, payment methods accepted.
• Tekmetric site and product terms: automatic renewal and 30 days' notice before an annual term ends.
• Shopmonkey pricing page: tier prices, included licences, $20 extra seat, feature split by tier, paid modules, Motor data source.
• Shopmonkey homepage: QuickBooks, PartsTech and CARFAX integrations.
• Shopmonkey privacy policy: United States hosting and the Morgan Hill mailing address.
• Shopmonkey terms of service: cancellation through a service representative before renewal.