Call center software routes inbound and outbound phone calls to the right agent, builds the IVR menu a caller hears before they get there, and gives supervisors a live queue and wallboard view of what is happening right now.
This guide ranks the platforms on what actually separates them once the demo is over: whether the price on the page is what you actually pay per seat, how much of a real contact center (skills routing, predictive dialing, omnichannel) sits behind a paid add-on or a custom quote, and which company and jurisdiction ultimately holds your call recordings.
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vendor. How that works.
In short
What call center software does
Call center software (often sold as CCaaS, contact center as a service) handles inbound and outbound call routing, an IVR menu tree, queue management with hold and callback, and an agent workspace for taking the call, usually with a CRM or helpdesk integration alongside it. Most products in this category have grown into broader contact centers that also route chat, email and social messages through the same queue and agent screen.
In this order: setup effort, what it really costs, how your data comes back out, whether
you can leave, and who each call center tool is built for. One rule sits on top of those tests:
Places 1 to 3 go to challengers, vendors outside the best-known brands in a category, wherever the category has them; the established names follow from place 4 in their ranked order. Why those five, and why there is no
score out of ten, is on the how we work page.
Basic Pack €10/user/month (€8 with a 12-month term); Plus Pack €50/user/month (€30 with a 12-month term, €24 for qualifying French SMEs); Custom Pack bespoke for contact-center needs, published for the first two tiers
—
The cheapest published entry price in this category, from €10/user/month, with a built-in hybrid CRM
Essentials $30/license/month; Professional $50/license/month (3-license minimum on both); Enterprise custom (25-license minimum); 25% off with annual billing, published for the two entry tiers
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Cloud call center with the widest integration library on this list, from $30/license/month
Basic, PRO and AI editions licensed annually per simultaneous-call tier (8 to 1,024 SC); hosting by 3CX priced separately; a no-cost 4SC Basic edition (self-hosted only, up to 10 users) lacks the call center features
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Licensed per simultaneous call rather than per seat, with a genuine self-hosted deployment option
NFON Contact Center from €46/licence/month on the German price list (€42 on the English one) plus a set-up fee from €500, published; licences adjustable monthly; sold alongside NFON's Cloudya cloud PBX
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Contact center module hosted specifically in Germany, built for DACH-region SMEs
Digital (digital channels only) $119/seat/month; Core (all channels including voice) $159/seat/month, published; Plus, Pro and Enterprise custom-quoted; per concurrent user with a 50-seat minimum
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One of the largest pure-play cloud contact centers globally, published per-seat prices from $119 for digital-only seats
CX 1 (voice-only) $75/user/month, published; scales through digital and workforce-management tiers up to CX 4 (AI-first) at $240/user/month; $2,000/month minimum commitment, annual billing
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One of the most established contact center platforms globally, publishing per-agent tiers from $75/month
Omnichannel Suite $110/agent/month; Essential $135; Core $169; Complete $209; Ultimate $249 plus $0.25/session, published
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Enterprise CX suite combining routing, quality and workforce management, published from $110/agent/month
—
Country is where the vendor is headquartered or contracts from, which is a
different question from where your data is hosted. Where the two tell different stories, the
entry says so.
The cheapest published entry price in this category, from €10/user/month, with a built-in hybrid CRM
Ranked #1 of 15 in Best Call Center Software in 2026.
Published pricingEurope
Kavkom, a Paris-based vendor operating since 2012, has the lowest published entry price in this category at €10 a user a month, and it bundles a hybrid CRM directly into the platform rather than selling it as an integration; AI-driven call transcription and automated summaries arrive one tier up, with the Plus Pack.
What is not included at €10 is what actually makes a tool a call center rather than a phone system: predictive dialing and voice broadcast are add-ons, and skill-based distribution at scale sits behind a bespoke Custom Pack that is quoted, not published. Treat the headline price as an entry point for a small sales team's inbound telephony, not as what a real contact center deployment will end up paying.
What stands out
Cheapest published entry price
Built-in hybrid CRM
AI call transcription
FranceBasic Pack €10/user/month (€8 with a 12-month term); Plus Pack €50/user/month (€30 with a 12-month term, €24 for qualifying French SMEs); Custom Pack bespoke for contact-center needs, published for the first two tiers
Enterprise CCaaS with four decades of heritage, formerly part of Capgemini, quote-only
Ranked #2 of 15 in Best Call Center Software in 2026.
Pricing on requestEurope
Odigo's lineage runs back to France's first audiotel service in 1986, through Prosodie-Capgemini, before Capgemini sold the CCaaS business to private-equity firm Seven2 in 2021. It now operates independently from Paris, reporting 350 customers and €164 million in 2025 revenue, and markets what it calls a European sovereign cloud for GDPR-sensitive buyers alongside an 'Agentic AI' layer.
None of its three tiers (segmented by user count from 5 up to 50,000-plus) publish a price; every deal is quoted. This is squarely an enterprise purchase, built for scale and European hosting credentials rather than for a small team wanting to self-serve a trial in an afternoon.
What stands out
European sovereign cloud
Four decades of heritage
Scales to 50,000+ agents
FranceEssential (5-500 users), Enterprise (500-5,000+) and CXaaS (1,000-50,000+) tiers, all quoted on request
Nordic CCaaS pioneer since 1998, with AI Co-Pilot and Live Summary tools for live agents
Ranked #3 of 15 in Best Call Center Software in 2026.
Pricing on requestEurope
Puzzel has run out of Oslo since 1998 and describes itself as one of the first vendors to build a cloud contact-centre offering, today handling 83 million conversations a month across the Nordics, UK and Netherlands. Its workspace unifies voice, chat, email, SMS, video and social into one queue, and its AI layer, Co-Pilot for live in-call guidance and Live Summary for automated wrap-ups, is built specifically around assisting a human agent rather than only reporting after the fact.
Pricing is not published anywhere; Puzzel sells through a sales conversation, consistent with a platform aimed at established contact centres rather than small teams testing the category. Its reported customer-outcome figures are vendor case studies and have not been independently audited.
Published per-seat pricing from €19/month and a no-code call-flow builder for IVRs and queues
Ranked #4 of 15 in Best Call Center Software in 2026.
Published pricingEurope
CloudTalk publishes real per-seat numbers across four tiers rather than routing every buyer to a sales call, and its Call Flow Designer lets a team build IVR trees, queues and fail-over rules on a drag-and-drop canvas instead of a settings menu or a professional-services engagement. Ninety-five-plus native integrations, including HubSpot, Salesforce and Zendesk, mean it slots into an existing sales or support stack without much glue code.
The trade-off shows up in the tier gating: call recording retention is capped at one month on the Lite and Starter plans, the workflow designer and Salesforce ecosystem integration start at the Essential tier, and the top Expert tier carries its own three-seat minimum. Omnichannel depth is thinner than the enterprise-focused vendors on this list. It is built for a sales or support team that wants a working queue the same week it signs up, not a large blended contact center.
What stands out
Published pricing
No-code IVR builder
95+ integrations
SlovakiaLite €19/user/month (annual) or €27 monthly; Starter €25/€34; Essential €29/€39; Expert €49/€69/user/month (3-seat minimum), published
Cloud call center with the widest integration library on this list, from $30/license/month
Ranked #5 of 15 in Best Call Center Software in 2026.
Published pricingEurope
Aircall's pitch is breadth: 250-plus native integrations, more than any other vendor in this category, so it is often bought as a calling layer dropped into an existing CRM or helpdesk rather than as a standalone platform. IVR, time- and date-based routing, queuing and call recording ship from the entry Essentials tier, and both self-serve tiers publish a real per-license price.
Smart routing that reads live CRM data, queue callback and the Power Dialer are held back for Professional and Enterprise, and Enterprise itself is quote-only with a 25-license minimum, a large jump from the 3-license entry tiers. AI Voice Agents come with only 50 minutes a month on the self-serve plans; anything beyond that is bought as a separate add-on. It suits a team that already lives inside a CRM and wants telephony layered on top of it, more than a team building a contact center from a blank page.
What stands out
250+ integrations
Published entry pricing
AI Voice Agents add-on
FranceEssentials $30/license/month; Professional $50/license/month (3-license minimum on both); Enterprise custom (25-license minimum); 25% off with annual billing, published for the two entry tiers
AI-powered virtual receptionist bundled into the cheapest tier, buyable online without a sales call
Ranked #6 of 15 in Best Call Center Software in 2026.
Published pricingEurope
Ringover's Talk plan is the rare entry in this category a buyer can purchase online without a sales call, and it bundles an AI-powered virtual receptionist with call transcription and summaries by default rather than as an upsell. Moving to Business adds advanced IVR with intelligent routing, 100-plus CRM and helpdesk integrations, and a power dialer.
That step to Business is a real commitment, not a soft upgrade: a three-seat minimum and a 12-month term apply (Talk carries the same terms only when billed annually), and conversational AI, omnichannel messaging and AI voice agents are all separate paid add-ons rather than included. It is a stronger fit for a small team that already knows it wants contact-center-grade routing than for one still evaluating the category from the entry tier alone.
What stands out
AI receptionist included
Buyable online
100+ integrations on Business
FranceTalk plan published entry pricing, buyable online; Business plan for teams of 3+ on a 12-month term; Advanced plan custom-quoted after a demo
Enterprise CCaaS with four dialer modes including true predictive dialing, published from ~$60/license
Ranked #7 of 15 in Best Call Center Software in 2026.
Pricing on requestEurope
Diabolocom, a Paris vendor with two decades in the category, is one of the few enterprise-grade CCaaS platforms here that publishes an indicative starting price at all, covering smart IVR, skills-based ACD, queue callback and four dialer modes, including true predictive dialing and answering-machine detection, aimed at outbound-heavy operations.
Native integrations reach Salesforce, Microsoft, HubSpot, Oracle, Zendesk and SAP. The published price comes with real strings attached: a three-year commitment and a 150-named-license minimum, and the top Ultimate tier with automated quality monitoring is quoted separately. This is an enterprise outbound and blended-contact-center purchase, not a self-serve tool for a five-person team.
What stands out
Predictive dialing
150-license minimum
Salesforce/SAP/Oracle integrations
FranceVoice from ~$60/named license; Omnichannel from ~$99/named license; Ultimate custom; based on a 3-year term with a 150-license minimum
Licensed per simultaneous call rather than per seat, with a genuine self-hosted deployment option
Ranked #8 of 15 in Best Call Center Software in 2026.
Self-hostablePricing on requestEurope
3CX prices differently from every other vendor on this list: instead of a per-agent seat, it licenses per simultaneous call, which can cost less than seat-based pricing for an organization with many named users who are rarely all on a call at once. It can also be genuinely self-hosted on a customer's own server or cloud account instead of the vendor's cloud, a real option for buyers whose compliance rules restrict cloud-only deployment; Vocalcom also still sells an on-premise version.
The call center module (queues, IVR, wallboards, reporting) sits on top of 3CX's core PBX rather than standing alone as an agent-first platform, and the no-cost 4SC Basic edition, self-hosted and capped at 10 users, does not list call queues among its features, so it tries out the PBX rather than the contact centre.
What stands out
Self-hostable
Per-simultaneous-call licensing
Cloud, self-hosted or partner-hosted
CyprusBasic, PRO and AI editions licensed annually per simultaneous-call tier (8 to 1,024 SC); hosting by 3CX priced separately; a no-cost 4SC Basic edition (self-hosted only, up to 10 users) lacks the call center features
Contact center module hosted specifically in Germany, built for DACH-region SMEs
Ranked #9 of 15 in Best Call Center Software in 2026.
Published pricingEurope
NFON, a Munich vendor operating since 2007 with 54,000-plus customers, sells its contact-center capability, now called NFON Contact Center, as a module on top of its Cloudya cloud PBX rather than a standalone product. It handles multi-channel distribution (calls, email, web chat, SMS, fax, social) through a graphical drag-and-drop IVR builder and multiple routing algorithms, scaling to 2,500 parallel conversations, with data specifically hosted in Germany.
That German hosting is the clearest selling point for DACH-region buyers with strict data-residency requirements, and its price list is published (from about €42-46 a licence a month plus a set-up fee from €500), but NFON Contact Center's international profile and AI/omnichannel depth are both narrower than the dedicated CX-first platforms on this list.
What stands out
Data hosted in Germany
Scales to 2,500 conversations
DACH-region focus
GermanyNFON Contact Center from €46/licence/month on the German price list (€42 on the English one) plus a set-up fee from €500, published; licences adjustable monthly; sold alongside NFON's Cloudya cloud PBX
Operating since 1995, with native predictive dialing and a multi-CRM connector suite
Ranked #10 of 15 in Best Call Center Software in 2026.
Self-hostablePricing on requestEurope
Vocalcom is one of the oldest names in this category, founded in Paris in 1995 and still headquartered there, reporting 1,200-plus customers across 47-plus countries and roughly a billion interactions a year, with particular depth in financial services, insurance and outsourcing. It covers inbound and outbound handling, ACD, IVR and native predictive dialing, plus an AI/analytics suite branded Hermes360 that includes connectors for organizations running more than one CRM at once.
It still sells on-premise versions alongside its AWS-hosted cloud, which few vendors here do. Like most of the enterprise vendors on this list, pricing is quoted per deployment rather than published, and its go-to-market is enterprise sales rather than same-day self-serve signup. Its scale figures are self-reported.
Pan-European UCaaS and CCaaS group spanning 10 countries, formed from national telecom brands
Ranked #11 of 15 in Best Call Center Software in 2026.
Pricing on requestEurope
Enreach is a pan-European communications group headquartered in Almere, the Netherlands, formed in 2018 when several national telecom brands, including Voiceworks and Swyx, combined under investor Waterland and later rebranded; it has since integrated roughly 15 acquisitions into a network of 20 offices, 10 countries and more than 4,500 partners.
Its contact center product, marketed as Enreach Omnichannel or Enreach Contact depending on the market, sits alongside its broader UCaaS platform rather than as a pure-play standalone CCaaS product. Because it grew by consolidating national brands, both product experience and public documentation vary by country, strongest in the Netherlands, Germany and UK; pricing is sold through national entities and resellers rather than a single self-serve checkout.
What stands out
10 European countries
Contact center bundled with UCaaS
4,500+ partners
NetherlandsEnreach Omnichannel contact center pricing quoted on request
One of the largest pure-play cloud contact centers globally, published per-seat prices from $119 for digital-only seats
Ranked #12 of 15 in Best Call Center Software in 2026.
Published pricingNorth America
Five9 has operated since 2001 out of San Ramon, California, and is among the largest pure-play cloud contact center vendors globally, handling roughly 3 billion interactions a year. Two tiers publish a price: Digital at $119 a seat a month is sold as digital channels only, and Core at $159 adds voice, with blended inbound/outbound calling and a dialer; Plus, Pro and Enterprise, which carry full workforce engagement and more advanced AI, are custom-quoted.
Prices are per concurrent user with a 50-seat minimum. As a large US-listed incumbent, it sits in this ranking's lower tier by design: scale and feature depth are real, but three of five tiers are quoted, and the cheapest published seat carries no voice at all.
What stands out
Published entry tiers
Predictive & power dialers
~3 billion interactions/year
United StatesDigital (digital channels only) $119/seat/month; Core (all channels including voice) $159/seat/month, published; Plus, Pro and Enterprise custom-quoted; per concurrent user with a 50-seat minimum
Contact center bundled with RingCentral's UCaaS platform, published entry price from $65/user/month
Ranked #13 of 15 in Best Call Center Software in 2026.
Published pricingNorth America
RingCentral sells its contact center product, RingCX, as an extension of its broader UCaaS platform rather than a standalone acquisition, so a company already on RingCentral for phone and messaging can add contact-center capability under one vendor relationship. The published Standard tier, at $65 a user a month billed annually, includes 20-plus digital channels, ACD, IVR, skills-based routing and preview/progressive/predictive dialers from day one.
Professional ($95) and Elite ($145) also publish prices, adding AI quality management, agent assist and workforce management; only Enterprise is custom-quoted, and RingCX runs as a separate license from RingCentral's core UCaaS plans rather than folded into one bill. Best value goes to buyers already standardized on RingCentral, less so to a team evaluating contact centers on their own merits.
What stands out
Bundles with RingCentral UCaaS
20+ digital channels
Published entry tier
United StatesStandard $65/user/month (annual) or $75/month; Professional $95/$110; Elite $145/$165, published; Enterprise custom-quoted
One of the most established contact center platforms globally, publishing per-agent tiers from $75/month
Ranked #14 of 15 in Best Call Center Software in 2026.
Published pricingNorth America
Genesys traces back to 1990 and now operates out of Menlo Park, California, serving more than 8,000 organisations in over 100 countries and orchestrating roughly 25 billion contact center interactions a year, among the largest scale of any vendor in this category. It publishes indicative per-agent monthly pricing across four tiers, from about $75 for a voice-only starting tier up to $240 for an AI-first tier that adds Agent Copilot and a larger allowance of AI tokens, with predictive engagement still an add-on.
A $2,000-a-month minimum commitment applies regardless of actual headcount, and full digital-plus-workforce-management capability requires stacking to the pricier tiers. Scale and longevity are real, which is exactly why this ranking's independence-from-vendor criteria place it lower than smaller, self-serve alternatives here.
What stands out
25 billion interactions/year
Published tiered pricing
8,000+ organisations, 100+ countries
United StatesCX 1 (voice-only) $75/user/month, published; scales through digital and workforce-management tiers up to CX 4 (AI-first) at $240/user/month; $2,000/month minimum commitment, annual billing
Enterprise CX suite combining routing, quality and workforce management, published from $110/agent/month
Ranked #15 of 15 in Best Call Center Software in 2026.
Published pricingElsewhere
NICE CXone is the contact-center cloud platform of NICE Ltd., originally founded in Israel in 1986 and now dual-headquartered in Ra'anana, Israel and Hoboken, New Jersey. It publishes per-agent pricing across five suite tiers, from an Omnichannel Suite at $110 a month up to an Ultimate Suite at $249 that adds a further per-session usage fee, bundling omnichannel routing, quality management and workforce management into one product rather than selling them separately.
It is one of the most widely deployed enterprise CX platforms globally, and the five-tier structure, while unusually transparent for a suite at this scale, makes like-for-like comparison with flatter-priced competitors harder. As with the other large incumbents here, it is included for relevance and completeness rather than ranked at the top.
What stands out
Published 5-tier pricing
Routing + QM + WFM in one suite
Dual HQ: Israel & US
Israel / United StatesOmnichannel Suite $110/agent/month; Essential $135; Core $169; Complete $209; Ultimate $249 plus $0.25/session, published
Call center software (often sold as CCaaS, contact center as a service) handles inbound and outbound call routing, an IVR menu tree, queue management with hold and callback, and an agent workspace for taking the call, usually with a CRM or helpdesk integration alongside it. Most products in this category have grown into broader contact centers that also route chat, email and social messages through the same queue and agent screen. The differences that matter are rarely in the feature list, so this is
the order we would work through them.
01
Decide whether you need a published price
9 of the 15 tools here publish what they cost; the other 6 quote per organisation. The ones you can compare without a sales call: Kavkom, CloudTalk, Aircall, Ringover, NFON, Five9, RingCentral RingCX, Genesys Cloud CX, NiCE CXone.
02
Decide how much the jurisdiction matters
These 15 vendors are established in 8 countries across 3 regions (Europe 11, North America 3, Elsewhere 1). That decides whose disclosure law applies to what the vendor holds, wherever the servers are.
A phone system with queues is not yet a contact centre
3CX and NFON place a call centre module on top of a PBX, Enreach and RingCentral RingCX sell theirs alongside a UCaaS platform, and Aircall is often a calling layer inside a CRM.
Diabolocom, Vocalcom, Puzzel, Five9, Genesys Cloud CX and NICE CXone are built around the agent. The first group fits staff who also take calls, the second a floor of full-time agents.
Count how many people spend the whole day in the queue and how many answer only occasionally.
If you already run RingCentral, NFON Cloudya or 3CX, price the added contact centre licence before looking elsewhere.
Decide whether quality and workforce management are required, which NICE CXone bundles into its suites.
The advertised seat price rarely includes the dialer
Outbound teams should read the tiers closely. Kavkom's entry pack leaves predictive dialing as an add-on, Aircall keeps its Power Dialer for Professional and above, and Ringover's arrives with the Business plan.
Diabolocom, Vocalcom and RingCX Standard include predictive dialing and Five9's Core tier a dialer, which goes a long way to explaining why their starting prices sit so far above the self-serve names.
Decide whether you need preview, power or predictive dialing, then find the cheapest tier containing it.
Ask whether answering-machine detection is included, as Diabolocom lists it.
Check which tier holds queue callback; Aircall reserves it for Professional and Enterprise.
Minimums and terms outweigh the per-seat figure
Commitments vary wildly. CloudTalk Expert, both Aircall self-serve tiers and Ringover Business each require three seats, and Ringover adds a 12-month term. Five9 prices per concurrent seat with a 50-seat floor.
Aircall Enterprise starts at 25 licences, Genesys Cloud CX carries a $2,000 monthly minimum whatever the headcount, and Diabolocom's indicative price assumes 150 named licences for three years. 3CX counts simultaneous calls instead of people, which favours many occasional users.
Multiply the minimum by the term to see the smallest contract you could actually sign.
Work out peak simultaneous calls; if far below headcount, compare 3CX's per-call licence with per-seat quotes.
Ask whether seasonal agents can be added and removed monthly or only at renewal.
Recordings: where they sit and how long they stay
Call recordings are personal data and often evidence, so storage is a buying criterion in its own right. CloudTalk's Lite and Starter plans keep recordings for one month.
NFON hosts in Germany, Odigo markets a European sovereign cloud, and 3CX, like Vocalcom's on-premise version, can run on your own server. Transcripts and summaries, included in Kavkom's Plus Pack and Ringover's plans, create a second copy to govern.
Match the retention period your regulator or disputes process requires to a specific tier.
Ask in which country recordings and transcripts are stored and whether the contract fixes it.
Check whether recording can be paused while a caller reads out card details.
What goes wrong most often when buying call center software
Comparing Kavkom's €10 with Five9 Core's $159 as though both bought the same dialer and routing.
Overlooking licence floors: Aircall Enterprise, Five9, Genesys Cloud CX and Diabolocom each set one a small team cannot meet.
Assuming AI voice agents come with the plan when Ringover bills them per minute and Aircall includes only 50 minutes a month.
Buying a voice-only entry tier such as Genesys CX 1 and then finding chat and email need a higher one.
07
Frequently asked questions
7 answers
What is the best call center software in 2026?
Kavkom leads our ranking of 15. Kavkom, a Paris-based vendor operating since 2012, has the lowest published entry price in this category at €10 a user a month, and it bundles a hybrid CRM directly into the platform rather than selling it as an integration; AI-driven call transcription and automated summaries arrive one tier up, with the Plus Pack.
What is not included at €10 is what actually makes a tool a call center rather than a phone system: predictive dialing and voice broadcast are add-ons, and skill-based distribution at scale sits behind a bespoke Custom Pack that is quoted, not published. Treat the headline price as an entry point for a small sales team's inbound telephony, not as what a real contact center deployment will end up paying.
Which call center tools publish their pricing?
9 of the 15, with the pricing model each one publishes:
Kavkom: Basic Pack €10/user/month (€8 with a 12-month term); Plus Pack €50/user/month (€30 with a 12-month term, €24 for qualifying French SMEs); Custom Pack bespoke for contact-center needs, published for the first two tiers.
CloudTalk: Lite €19/user/month (annual) or €27 monthly; Starter €25/€34; Essential €29/€39; Expert €49/€69/user/month (3-seat minimum), published.
Aircall: Essentials $30/license/month; Professional $50/license/month (3-license minimum on both); Enterprise custom (25-license minimum); 25% off with annual billing, published for the two entry tiers.
Ringover: Talk plan published entry pricing, buyable online; Business plan for teams of 3+ on a 12-month term; Advanced plan custom-quoted after a demo.
NFON: NFON Contact Center from €46/licence/month on the German price list (€42 on the English one) plus a set-up fee from €500, published; licences adjustable monthly; sold alongside NFON's Cloudya cloud PBX.
Five9: Digital (digital channels only) $119/seat/month; Core (all channels including voice) $159/seat/month, published; Plus, Pro and Enterprise custom-quoted; per concurrent user with a 50-seat minimum.
RingCentral RingCX: Standard $65/user/month (annual) or $75/month; Professional $95/$110; Elite $145/$165, published; Enterprise custom-quoted.
Genesys Cloud CX: CX 1 (voice-only) $75/user/month, published; scales through digital and workforce-management tiers up to CX 4 (AI-first) at $240/user/month; $2,000/month minimum commitment, annual billing.
NiCE CXone: Omnichannel Suite $110/agent/month; Essential $135; Core $169; Complete $209; Ultimate $249 plus $0.25/session, published.
The other 6 quote per organisation.
Is there a free call center tool?
No. None of the 15 offer a usable free tier.
Where are these call center software vendors established?
In 8 countries across 3 regions: Europe 11, North America 3, Elsewhere 1.
Kavkom: France.
Odigo: France.
Puzzel: Norway.
CloudTalk: Slovakia.
Aircall: France.
Ringover: France.
Diabolocom: France.
3CX: Cyprus.
NFON: Germany.
Vocalcom: France.
Enreach: Netherlands.
Five9: United States.
RingCentral RingCX: United States.
Genesys Cloud CX: United States.
NiCE CXone: Israel / United States.
Which call center tools can you host yourself?
3CX, Vocalcom. The other 13 are hosted by the vendor only.
What should you use instead of Kavkom?
Odigo and Puzzel are the next two on this page. Odigo is for Enterprise CCaaS with four decades of heritage, formerly part of Capgemini, quote-only; Puzzel is for Nordic CCaaS pioneer since 1998, with AI Co-Pilot and Live Summary tools for live agents.
Who should not buy Kavkom?
Kavkom, a Paris-based vendor operating since 2012, has the lowest published entry price in this category at €10 a user a month, and it bundles a hybrid CRM directly into the platform rather than selling it as an integration; AI-driven call transcription and automated summaries arrive one tier up, with the Plus Pack.
What is not included at €10 is what actually makes a tool a call center rather than a phone system: predictive dialing and voice broadcast are add-ons, and skill-based distribution at scale sits behind a bespoke Custom Pack that is quoted, not published. Treat the headline price as an entry point for a small sales team's inbound telephony, not as what a real contact center deployment will end up paying.
If your call center software product belongs among these 15, tell us what it does and who it is for. Inclusion is an editorial call; what a listing is and is not is set out under software advice.
