Five9 vs Genesys Cloud CX
Both are large US contact center platforms priced per user with a floor under the contract. Five9 publishes its two cheapest tiers and asks for 50 concurrent seats. Genesys publishes tiers from a voice-only entry point and attaches a monthly minimum. Neither is a small-team purchase.
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Choose Five9 ifyou want published prices for the first two tiers, expect at least 50 concurrent agents, and want blended inbound and outbound calling with a dialer from the Core tier.
Choose Genesys Cloud CX ifyou want a tiered per-user model that scales from voice-only up to an AI-first tier, and a $2,000 monthly commitment is small against your agent headcount.
Five9 and Genesys Cloud CX side by side
| Five9 | Genesys Cloud CX | |
|---|---|---|
| Our call center software rank | #12 of 15 | #14 of 15 |
| Established in | United States | United States |
| Pricing | Digital (digital channels only) $119/seat/month; Core (all channels including voice) $159/seat/month, published; Plus, Pro and Enterprise custom-quoted; per concurrent user with a 50-seat minimum | CX 1 (voice-only) $75/user/month, published; scales through digital and workforce-management tiers up to CX 4 (AI-first) at $240/user/month; $2,000/month minimum commitment, annual billing |
| Free tier | — | — |
| Open source | — | — |
| Self-hostable | — | — |
Both are reviewed in full in our call center software ranking: Five9 and Genesys Cloud CX.
Where they differ
Five9 1 · Genesys Cloud CX 1 · open 2- 01
The entry price and what it buys
Five9 publishes Digital at $119 a seat a month, which is digital channels only, and Core at $159, which adds voice. Plus, Pro and Enterprise are quoted. Per our category data, Genesys starts at about $75 a user for a voice-only tier. The cheapest Five9 seat has no voice; the cheapest Genesys seat has only voice.
Depends on the buyer
- 02
The floor under the contract
Five9 states a minimum of 50 concurrent seats on every tier. Our data on Genesys lists a $2,000 monthly minimum commitment with annual billing. Both exclude the very small team, but the Genesys minimum is a spend and the Five9 minimum is a headcount, so a high-priced small team hits the Genesys floor first.
Depends on the buyer
- 03
How far published pricing goes
Five9 quotes three of its five tiers, including the ones with workforce engagement management and advanced AI. Our data on Genesys describes four tiers with indicative prices up to $240 a user, with predictive engagement still an add-on. Genesys shows more of the final range before a sales call, though add-ons can still move it.
Edge: Genesys Cloud CX
- 04
Dialing and blended work
Five9's pricing page lists blended inbound and outbound capability, an agent desktop, recording and dialer features across all tiers, and our ranking highlights predictive and power dialers. For an outbound-heavy operation that is the clearer fit. Genesys wins on stated scale and breadth of tiers rather than on dialer focus.
Edge: Five9
When neither fits
Under 50 agents, both are more platform than the job needs. CloudTalk publishes per-seat prices from EUR 19 a month with a three-seat minimum, Ringover is buyable online without a sales call, and 3CX licenses per simultaneous call with a self-hosted option.
Five9 or Genesys Cloud CX: questions
4 answersIs Five9 cheaper than Genesys Cloud CX?
Not clearly. Five9's published entry seat is $119 for digital only and $159 with voice, while our data lists a voice-only Genesys tier at about $75. The extra capabilities and the minimums change the total, so price your own agent count on both.
What is the minimum purchase for Five9?
Its pricing page states a minimum of 50 concurrent seats on every tier.
Do Five9 and Genesys publish all their prices?
No. Five9 quotes Plus, Pro and Enterprise. Genesys prices were not re-verified for this page; the figures come from our category data.
Are either of them European?
No. Both are listed as United States vendors in our ranking, and both sit in its lower tier by design because of our independence criteria.
Sources
Checked 8 October 2026- Five9 pricing page: tiers, $119 and $159 published seat prices, 50-seat minimum, quoted tiers, channels per tier.