Buyers who start by looking at Observe.AI tend to run into the same thing: the site now sells agentic CX with Voice AI, Chat AI and a Companion Agent, and we found no price or pricing page. The alternatives below include plain QA scoring tools, a guidance specialist, enterprise suites and contact centre platforms with analytics inside.
Short answer: Looking for a replacement for Observe.AI? Enthu.AI, Convin and Balto come first in our speech analytics software ranking. The first three places are kept for challengers when the category has enough of them; the best-known brands come after that, in ranked order. Start with Enthu.AI if you want to test call scoring on your own scorecards before any sales conversation. All 11 alternatives below are ranked products from Best Speech Analytics Software in 2026, and each says where it differs from Observe.AI.
Vendors can pay for more visibility on this website, for example a higher place in a ranking or more room on a page. Commercial relationships can also affect which products we feature and how prominently. Every vendor link is marked the same, whatever the arrangement behind it. How that works.
Pricing: No rates on the pages reviewed; demo requested
Established in: United States
Built for: Large contact centres that need to score every call and chat
Not for: Sales teams that only want to coach reps on demo calls
01
Why buyers look past Observe.AI
01
The product story has moved to AI agents
Observe.AI's home page leads with Voice AI and Chat AI for customers, a Companion Agent for live agents, and Insight and Performance for operations. Interaction Intelligence, the part that analyses conversations, is one item in that list. A team that only wants call scoring should ask which of these pieces the contract includes, and which it can leave out.
02
We could not find a price
The pricing address on observe.ai returned a not-found page when we fetched it, and the home page links to a demo and no pricing. Nothing on the pages we read states a rate, a plan name or a contract length. Comparing totals therefore starts with a sales call, which slows down a team that wants to line up three tools in a week.
03
Security detail is partly claimed, partly unstated
The security page states ISO 27001:2013 certification, AES-256 encryption and AWS hosting. SOC 2 Type 2, PCI DSS, GDPR and CCPA appear as standards the company works to, with no report date, and the page names no hosting region. For a European buyer that last point decides whether the data may leave the EU, so it goes on the list of questions for security@observe.ai.
you want published per-agent suite prices and monthly billing in arrears, and need the wider workforce suite
#12
03
What each one does differently
1
Enthu.AI
Not stated by the vendor · On request
Enthu.AI keeps to one job: scoring calls against scorecards you write yourself, then feeding transcripts, summaries and sentiment into a call library that agents browse for self-coaching. A 14-day trial runs on the full plan without a card, which Observe.AI's site does not offer in any form we found. Rates still need a quote, and contracts are semi-annual or annual.
Switch from Observe.AI if you want to test call scoring on your own scorecards before any sales conversation.
Convin, the brand of Feed Forward Technologies in Bengaluru, marks its manual quality management module as free on the pricing page, so auditors can start scoring before a contract exists. Automatic scoring of calls, chats and emails, real-time assist and voice-of-customer reports come after a demo. It also sells AI voice agents, so analytics is one line in a wider range.
Switch from Observe.AI if your QA team still audits by hand and wants to begin at no cost, then automate.
Balto is sold as a single plan, Balto Plus, billed per seat with the whole platform in every seat. Its roots are live prompts during a call; scoring and AI search over recorded calls were added later. The voice agent, Togo, is charged per minute. Rates are not printed on the pricing page.
Switch from Observe.AI if agents need guidance while the call is still running, with scoring as a second need.
Level AI, trading name of Ujwal Inc., splits its offer into a quality module scoring 100% of conversations, voice-of-customer analytics, agent assist and screen recording. Virtual agents sit under a separate platform called Latitude. The pages we read show neither a price page nor a head-office country, so both are questions for the first call.
Switch from Observe.AI if you want QA scoring and voice-of-customer analysis from one supplier and will ask about price and data location up front.
CallMiner of Waltham, Massachusetts, is the specialist of the group: analysis of all interactions, with recording, screen recording, redaction, coaching and real-time assistance as named modules. Data can leave through APIs, and a buyer can bring its own transcription engine. Every module is a separate line in the quote, so ask for the module list in writing.
Switch from Observe.AI if you want a long-standing analytics specialist and need to choose your own transcription engine.
Uniphore Technologies, founded in 2008, places speech analytics inside a CX automation use case that scores every conversation, helps agents live and handles after-call work. The company sells a wider data and AI platform to large enterprises, and no price list appears on the pages we read, only a contact route.
Switch from Observe.AI if you run a large enterprise and want conversation scoring inside a wider AI programme.
Verint Systems of Melville, New York, analyses 100% of voice interactions and shows transcript, emotion, topics, screen recording and QA evaluations together in a unified player. Calabrio's site now says Calabrio is Verint, so those customers arrive here too. Pricing is custom and starts from a demo; the scale suits big contact centres.
Switch from Observe.AI if you have a large voice operation and want transcripts, screens and evaluations in one player.
Dialpad sells analytics through its phone system, with three contact centre plans priced per user per month and a free trial. Essentials includes AI transcripts, PII redaction, sentiment and analytics; scorecards and Live Coach begin on Advanced, and workforce management on Premium, which is annual only. Using it means moving your telephony as well.
Switch from Observe.AI if you have no contact centre platform yet and are happy to take telephony and analytics together.
Talkdesk, which calls itself a US-based CCaaS company, lists editions per user per month, from digital-only to industry clouds. Interaction and Quality Analytics is its own product, transcribing and analysing 100% of interactions for topics, intent and sentiment, and the page gives no rate for it. The total is an edition plus add-ons.
Switch from Observe.AI if you are choosing a contact centre cloud and want analytics from the same supplier.
Genesys Cloud lists speech and text analytics in all four editions, priced per user per month on annual billing, with named, concurrent and hourly licence types. Quality assurance joins from the second edition and workforce engagement from the third; some features cost extra. Choosing it for analytics alone means replacing your contact centre platform.
Switch from Observe.AI if you also plan to replace the contact centre platform and want analytics from edition one.
NiCE Ltd. prices five CXone suites per agent per month, billed monthly in arrears with no prepayment. Interaction Analytics sits under workforce engagement beside quality management and voice of the customer, and some items are add-ons or price on application. Its site terms are governed by Israeli law. Analytics is not sold on its own.
Switch from Observe.AI if you want published per-agent suite prices and monthly billing in arrears, and need the wider workforce suite.
You want to trial call scoring before anyone calls you
Enthu.AI: Its pricing page lists a 14-day trial on the full plan without a card, and scoring runs on your own scorecards.
02
Your auditors score calls by hand today
Convin: The manual quality management module is marked free on the pricing page, with automatic scoring quoted after a demo.
03
You want guidance during the call, not only a score after it
Balto: One plan, Balto Plus, covers live guidance, QA scoring and AI search over calls, billed per seat.
04
You need to bring your own transcription engine
CallMiner: CallMiner lets customers use their own engine and send data out through APIs, with modules quoted separately.
05
You have no contact centre platform and want published prices
Dialpad: Three contact centre plans carry per-user prices, with AI transcripts and PII redaction on Essentials and a free trial.
04
When Observe.AI is still the right choice
Observe.AI is a reasonable place to stay when you want one vendor for scoring, live assistance and AI agents, and you value a platform that ties each score to the transcript moment behind it. It states that it evaluates 100% of interactions, offers open APIs and MCP support, and lists more than 250 connectors, among them 8x8, Aircall, Amazon Connect and Avaya. If those pieces already work for you, a move only pays when the contract, not the product, is the problem.
05
What moving off Observe.AI involves
01
Rubrics and scorecards need rebuilding
Your scoring rubric is the asset that moves. Export the criteria, weights and calibration notes before the contract ends, then rebuild them in the new tool and score the same fifty calls in both systems. Differences in how each tool reads a criterion show up quickly in a side-by-side run.
02
Connectors and call recordings
Check that the new vendor connects to your telephony or contact centre platform, and where recordings and transcripts will be stored. Ask Observe.AI which transcript and score exports your contract allows, because the pages we read do not describe export terms.
03
Redaction changes between tools
Observe.AI masks PII, PCI and PHI before models see the data, according to its product description. Ask each replacement how redaction works, where it runs, and whether stored recordings are redacted too, before any real calls are loaded.
06
Questions about replacing Observe.AI
6 answers
Does Observe.AI publish its prices?
Not on the pages we read. The pricing address returned a not-found page, and the home page links a demo request only. Ask for a written quote that names every module, because the platform includes AI agents and analytics products.
Which alternatives publish a price?
Dialpad, Talkdesk, Genesys Cloud CX and NICE CXone publish per-user or per-agent prices, though analytics is a plan feature or add-on inside a contact centre platform. Convin marks its manual QA module as free.
Can I try a speech analytics tool without a card?
Enthu.AI offers a 14-day trial on its full plan without a card, according to its pricing page. Dialpad also offers a free trial. For the others a demo is the entry point.
Which tools suit a team that only wants call scoring?
Enthu.AI and Convin centre on scoring calls against your own criteria, and Level AI has a quality module that scores all conversations. Balto starts from live guidance, so scoring there is the second feature, not the first.
Where does Observe.AI keep its data?
Its security page says AWS hosts staging and production and that customers can have a dedicated S3 bucket with their own keys. It names no region, so ask the vendor in writing.
Do I need a contact centre platform to use these?
Not for the specialists. CallMiner, Verint, Enthu.AI and Level AI analyse recordings from your existing telephony. Dialpad, Talkdesk, Genesys and NICE come with their own platforms.
Founder of The Knowledge Engineers and of 2 Steps Ahead, an AI search visibility agency. Editorially responsible for every page on this site; research and drafting are AI-assisted.
Sebastiaan Smits wrote and checked this page, most recently on 6 November 2026. See how we review.
