Nicereply vs Simplesat

Nicereply and Simplesat both sell customer survey scoring to support teams, and both start with a trial of two weeks and no free plan. Nicereply sells four tiers from $59 a month billed yearly, each with the same features and a ceiling on responses and users. Simplesat starts higher at $119 a month billed annually, but unlimited surveys are included and the meter counts only responses submitted. The helpdesk links differ as well: Nicereply names Zendesk, Front and Freshdesk, while Simplesat names Zendesk and Gorgias, so your helpdesk may settle the choice before price does.

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Both are reviewed in full in our NPS software ranking: Nicereply and Simplesat.

1. 01

   Cheapest ticket in the door

   Nicereply Starter costs $59 a month billed yearly or $79 billed monthly, with 100 responses and 3 users. Simplesat Starter costs $119 a month billed annually or $149 monthly, with 300 responses, 5 users and 1 brand. Per response the Simplesat entry tier is cheaper, but the monthly outlay is double. A small team with light survey volume spends less at Nicereply, so this round goes there. Neither page names a currency code beyond the dollar sign.

   Edge: Nicereply

2. 02

   What a response counts as

   Nicereply counts received survey responses, not surveys sent, and exceeding a limit upgrades the plan automatically. Simplesat bills per response submitted, with unlimited surveys on every plan, and holds feedback over the limit until the allowance resets. The wording is close, but the consequences differ. At Nicereply an overrun moves you up a tier and raises the bill, while at Simplesat an overrun leaves feedback unread until the reset, which can slow reporting in a busy month.

   Depends on the buyer

3. 03

   Seats, brands and dashboards on the way up

   Nicereply grows from 3 users to 10, 25 and 50 across Starter, Essential, Growth and Business. Simplesat grows from 5 users to 10, 15 and 20, and adds brands one at a time, from 1 to 4, with 5, 10 and 20 custom dashboards on the upper three tiers. A company running several brands must read Simplesat's brand column carefully. The pages we read for Nicereply do not mention brands, so ask the vendor.

   Edge: Nicereply

4. 04

   Where the feedback lands

   Nicereply names Zendesk, Front and Freshdesk on its homepage and includes all integrations, email and pop-up surveys on each plan. Simplesat names native apps for Zendesk and Gorgias, with Surveys, Routing and Reporting as core features, and lists direct email sends of 15,000 to 200,000 a month by tier. A Gorgias shop has the clearer match at Simplesat, and a Front or Freshdesk shop has it at Nicereply. Zendesk users are covered by both.

   Depends on the buyer

5. 05

   Trial and exit terms

   Neither vendor has a free plan, and each gives a 14-day trial without asking for a credit card. Nicereply's trial opens all features, and the page mentions a 30-day money-back guarantee, with the account expiring if not purchased. Simplesat's trial carries Premium-level features on each paid plan. The pages we read for Simplesat do not mention a refund guarantee. A buyer wanting a written fallback after paying gets more from Nicereply.

   Edge: Nicereply

6. 06

   Naming the company behind the survey

   Nicereply's footer and privacy page show only the Nicereply name, with no legal form, address or country, and the terms URL returned an error when we read it. Simplesat's terms name Simplesat LLC as the operator, list a Sioux Falls, South Dakota address and cite Nevada law; its country of establishment and parent company are not stated. Simplesat is the more transparent of the two on who contracts with the buyer.

   Edge: Simplesat

Does Nicereply put features behind its higher tiers?

No, the four plans carry the same features: CSAT, CES and NPS surveys, all integrations, email and pop-up surveys, Feedback Analytics and custom survey design. The tiers differ in responses and users. Unlimited active surveys come with every plan.

What happens to extra responses on Simplesat?

Feedback over the limit is held until the allowance resets. That keeps the bill fixed but can delay reporting in a busy month. Nothing we read explains how held feedback is released.

Is either vendor based in Europe?

The pages we read for both vendors do not state a country. Simplesat's terms give a South Dakota address and Nevada governing law, which points to the United States, while Nicereply states no address at all. Ask each vendor directly if residency matters.

• Nicereply pricing page: four tiers with monthly and yearly rates, response and user ceilings, trial and money-back mention.
• Nicereply home page: Zendesk, Front and Freshdesk named as integrations, footer without company details.
• Simplesat pricing page: four tiers with annual and monthly rates, brands, dashboards, email sends and held feedback.
• Simplesat terms: Simplesat LLC as operator, Sioux Falls address and Nevada governing law.