Teams look beyond Avoma when the real cost of coaching features comes into view, when they need a vendor established in Europe, or when they want a free note-taker before paying for scorecards. Others find that their calls are support or contact-centre calls rather than sales meetings, or that a wider revenue platform fits their stack better.
Short answer: Looking for a replacement for Avoma? Fathom AI, Sybill and Modjo come first in our conversation intelligence software ranking. Ranking order favours the challenger over the household name, so the best-known vendors begin at place 4 where the category allows it. Start with Fathom AI if you want unlimited free recording first and scorecards only if the team grows into them. All 11 alternatives below are ranked products from Best Conversation Intelligence Software in 2026, and each says where it differs from Avoma.
Vendors can pay for more visibility on this website, for example a higher place in a ranking or more room on a page. Commercial relationships can also affect which products we feature and how prominently. Every vendor link is marked the same, whatever the arrangement behind it. How that works.
Pricing: Published per recorder seat; 14-day trial
Established in: United States
Built for: Sales teams where only a few people record and many read
Not for: Small teams wanting a free plan with no time limit
01
Why buyers look past Avoma
01
Coaching sits in a priced add-on
Avoma's base plans are Startup at $19, Organization at $29 and Enterprise at $39 per recorder seat a month on annual billing. Conversation Intelligence is a further $29 a month on annual billing (or $35 monthly), covering call scoring, custom scorecards and coaching recommendations. Organization carries only a limited version, so full coaching roughly doubles the seat price.
02
Plan limits push teams upward
Startup stops at 25 paid seats and Organization at 100, while Enterprise requires at least 10. Everyone who records must be on the same base plan, and SSO, signed DPAs, data retention policies and HIPAA support appear only on Enterprise. A growing team therefore meets a tier change sooner than it expects.
03
Trial ends in a viewer account
The 14-day trial covers the Organization plan with all add-ons on. Afterwards the account becomes a viewer account: old recordings stay readable, but new meetings cannot be recorded without paying. The page also says mid-cycle plan changes generally bring no refunds, which matters when sizing seats.
you run a support operation that needs every call and chat scored against a rubric
#12
03
What each one does differently
1
Fathom AI
United States · Published
Fathom records and transcribes without limit for individuals on its free plan, which makes it the lowest-risk way to compare note quality against Avoma before spending anything. Team tiers need two users at least. Deal View, coaching metrics, AI scorecards and CRM field sync wait in the Business tier, and Enterprise is priced through sales.
Switch from Avoma if you want unlimited free recording first and scorecards only if the team grows into them.
Sybill gives a rep a free plan and then meters AI use through weekly credits: 500 on free and 5,000 per user on Business. Free storage lasts three months. CRM Autofill, limited to 10 fields, is a Business feature. Heavy users may hit the credit ceiling, so test a typical week before relying on it.
Switch from Avoma if individual reps want to start free and care about deal context and CRM fill-in.
Modjo is run by a French company that says its data sits on AWS servers in France. It focuses on filling the CRM and on call coaching. Pricing is a licence-count form, and the site calls it optimal from three sales reps. Contracts renew tacitly for the same period, with one month's notice by registered letter.
Switch from Avoma if records must stay in the EU and you have at least three reps.
Jiminny is a London vendor with three seat types: recording seats for reps, insights seats for managers and listener seats for read-only access. Recording, transcription and AI are inside the quote, and there is no platform fee beyond a one-time setup fee. Contracts run 12 months at minimum and the price comes only after a sales conversation.
Switch from Avoma if you like Avoma's recorder and viewer split and want a UK supplier with a setup fee only.
Oliv sets prices by job role: capture for SDRs and support, a sell plan adding forecasting, a grow plan for customer success and a zero-cost executive tier. Bot-based capture and Slack or WhatsApp capture are separate monthly per-user add-ons, and AI agent actions use credits. The base looks cheap while the total takes more work to forecast.
Switch from Avoma if different roles in your team need different feature sets at different prices.
Attention is operated by BenWick, Inc. and records meetings, on Google Meet even without a bot. Its agents draft follow-ups and proposals that a rep approves, and an MCP server hands AI assistants 70-plus read and write tools. The site lists no prices and no country of establishment, so both need asking, and drafts need review.
Switch from Avoma if you want agents that draft the follow-up and are willing to book a demo to learn the price.
Chorus belongs to ZoomInfo and captures calls, meetings and emails, then adds deal intelligence on top of ZoomInfo contact data. The product page offers a demo and the ZoomInfo pricing page shows only trial and demo buttons, no figures. Entering its sales process is the price of admission, and it makes most sense if ZoomInfo data is already licensed.
Switch from Avoma if your team already buys ZoomInfo data and wants call recording tied to it.
Salesloft holds conversation intelligence inside a revenue platform with cadences, deals and a forecasting product, and its pricing page leads straight to sales. A team wanting only call analysis would pay for the wider system. A Clari Forecast login on the same site signals that the Clari products are now run together with it.
Switch from Avoma if you want outreach cadences, deal tracking and call analysis in one revenue system.
Gong charges a licence per user plus a platform fee based on the number of users supported, and the figure arrives only in a customised proposal. Terms renew for one-year periods unless notice reaches it 60 days before the end, and promotional pricing moves to list price at renewal. A small team pays the platform fee on top of seats.
Switch from Avoma if you are a larger organisation that wants the broadest product and accepts a negotiated contract.
Balto serves contact centres: real-time guidance during each call, automatic scoring of every interaction and an AI agent for routine calls. It is a single plan, Balto Plus, priced per seat for every user, while the Togo agent is billed by the minute. A field team reviewing Zoom demos will find little that matches.
Switch from Avoma if your calls are high-volume phone calls where live prompts help the agent mid-conversation.
Observe.AI presents itself as an AI-agent platform for customer service, with interaction intelligence that scores 100% of calls and chats against a rubric. Its site names no prices and its product pages assume a contact centre of scale. Sales teams coaching discovery calls are not the buyer it describes.
Switch from Avoma if you run a support operation that needs every call and chat scored against a rubric.
Fathom AI: Individuals get unlimited recording and transcription free; scorecards and CRM field sync need the Business tier.
02
Your records must stay in the EU
Modjo: The operator is French and states its data is hosted on AWS servers in France; it suits teams of three reps or more.
03
You want a UK supplier with seat types for reps and managers
Jiminny: Recording, insights and listener seats are offered, with a 12-month minimum and a 14-day trial.
04
Your team already licenses ZoomInfo
Chorus: Call capture and deal intelligence come with ZoomInfo contact data layered on top.
05
Your calls are support or contact-centre calls
Balto: Live guidance and automatic scoring on every call, priced per seat on a single plan.
04
When Avoma is still the right choice
Avoma stays the right choice when you want to pay only for the people who record. Viewers, listeners and collaborators cost nothing, so a large audience can read notes and transcripts for free while a few reps hold seats. Startup at $19 on annual billing includes AI notes, follow-up emails, CRM note saving and a 14-day trial of everything, which suits a small team that does not need scorecards.
05
What moving off Avoma involves
01
Recordings and trackers need exporting
Past meetings, custom topics and playlists live in Avoma. Because the trial lapses into a viewer account but stays readable, export what you need from the recordings before cancelling. Rebuild custom topics and scorecard criteria in the new tool by hand and compare outputs on a few of the same calls.
02
Re-map CRM fields and calendar rules
Note-saving to the CRM, dialer integration and scheduling links will need reconnecting. Check which fields the new tool can write, since some cap this, and ask how it handles meetings where no bot joins.
06
Questions about replacing Avoma
6 answers
How is Avoma priced?
Per recorder seat a month on annual billing: Startup $19, Organization $29 and Enterprise $39, with higher monthly-billing prices. Viewers are free. Add-ons such as Conversation Intelligence, Revenue Intelligence and Lead Router are priced per seat on top.
How much is Avoma's Conversation Intelligence add-on?
The pricing page lists $29 per seat a month on annual billing and $35 monthly. It covers AI coaching recommendations, automatic call scoring, custom scorecards, smart playlists, a real-time answer assistant and global Ask Avoma.
Is there a free alternative?
Fathom offers unlimited recording and transcription to individuals on a free plan, and Sybill has a free plan with 500 weekly AI credits. Oliv lists a zero-cost tier for executives. Check each plan's storage and CRM limits.
Which alternative is run from Europe?
Modjo is a French operator that states its data is hosted in France, and Jiminny is based in London. The others on this page are listed as American, or, for Attention, with no country stated.
Which options suit contact centres?
Balto and Observe.AI are aimed at contact centres, with live guidance or automatic scoring across calls and chats. They fit support operations better than sales meeting review.
Which vendors publish prices?
Fathom, Sybill and Oliv publish per-user tiers. Jiminny, Modjo, Gong, Salesloft, Chorus, Attention and Observe.AI quote through sales or demo booking.
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Sources
Checked 8 November 2026
Avoma pricing: Startup $19, Organization $29, Enterprise $39 per recorder seat, Conversation Intelligence add-on $29 or $35, seat limits, 14-day trial, viewer account after trial, no mid-cycle refunds.
Fathom: Free plan for individuals, two-user team minimum, Business features.
Sybill pricing: Free plan, weekly credits 500 and 5,000, CRM Autofill 10 fields, three months free storage.
Modjo: French operator, AWS hosting in France, three-rep minimum, tacit renewal.
Jiminny: Three seat types, 12-month minimum, setup fee, 14-day trial.
Founder of The Knowledge Engineers and of 2 Steps Ahead, an AI search visibility agency. Editorially responsible for every page on this site; research and drafting are AI-assisted.
Author and fact-checker: Sebastiaan Smits. This page was last reviewed on 8 November 2026; our review process is public.
