Buyers start looking past Qualified when the quote, the sizing by web sessions or the Salesforce ownership no longer fits a smaller marketing team. Below are ten alternatives, from Finnish and German chat vendors with published starting points to AI sales agents sold by demo, with smaller independent vendors first.
Short answer: Looking for a replacement for Qualified? Leadoo AI, giosg and Lime Connect (formerly Userlike) come first in our conversational marketing software ranking. Smaller vendors fill the top three places where the category offers them, and the household names start at place 4. Start with Leadoo AI if you want a Finnish vendor that bundles advice with the chat tools. All 10 alternatives below are ranked products from Best Conversational Marketing Software in 2026, and each says where it differs from Qualified.
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Pricing: Quoted per organisation in three tiers sized by web sessions and email contacts
Established in: United States
Built for: B2B sales teams chasing named accounts on a marketing website
Not for: Customer support teams answering questions about existing orders
01
Why buyers look past Qualified
01
Every tier is a quote, sized by traffic
The pricing page shows Premier, Enterprise and Ultimate, each with a Contact us button and no amount. Tiers are sized by monthly web sessions (250K, 2M, 5M) and active email contacts (2.5K, 10K, 25K). A site with modest traffic cannot work out a budget before a demo, and growth moves you up a whole tier.
02
Ownership changed in the background
Qualified's newsroom carries a December 2025 headline that Salesforce signed a definitive agreement to acquire it. The site footer now reads Copyright 2026 Salesforce, Inc. Customers who chose a standalone vendor should ask what the contract, data terms and roadmap look like under the new owner.
03
Built around a CRM and a sales team
Every plan includes integrations with Salesforce CRM and 20+ go-to-market systems, and the agent is described as an SDR. Enterprise adds agent handoff, MCP and API access and a Salesforce sandbox. Teams that only want a website chat, or that run support rather than outbound sales, pay for a product shaped for something else.
support and marketing should share one inbox, and you accept seat plus outcome billing
#10
03
What each one does differently
1
Leadoo AI
Finland · On request
Leadoo AI is a Helsinki company that packages website chat with visitor identification and conversion consulting. Engage, Expand and Elite are quoted per domain, so price is not shown. Chat volume is capped at 250, 2,500 or 10,000 chats a month, with 8 to 30 expert hours yearly. A free Lite tier covers insight only.
Switch from Qualified if you want a Finnish vendor that bundles advice with the chat tools.
giosg, founded in Helsinki in 2011, sells AI agents, live chat and lead capture without seats or licences. Its pricing page states a starting price of EUR 790 a month, then a discovery call, a demo and a pre-study before the real quote. Usage and results set the bill. Go-live takes the longest of the group.
Switch from Qualified if you want EU data residency and a published starting price, and can wait for a managed project.
Now trading as Lime Connect, this Cologne company lists a free plan with one seat and 200 conversations, and Pro at 105 a month, or 87 billed yearly, with three seats minimum. The AI agent starts at 99 a month and WhatsApp campaigns carry Meta's fee. Its imprint is a German GmbH, so contracts stay in Germany.
Switch from Qualified if you want a German contracting party and a plan you can read before talking to anyone.
Conversica sends written follow-ups by email, SMS and chat to leads from events, ad clicks, downloads and forms, working them until they reply. That is the nearest match to Piper's email work. There is no pricing page, since its pricing address returned not found and the contact page is a demo request. Contracts are with a Delaware company, in US dollars.
Switch from Qualified if your gap is following up inbound leads in writing rather than chatting on the site.
1mind's agents, called Superhumans, cover the website, inbound leads, ride-alongs on live sales calls and guidance inside a product, all sharing one knowledge base. Its customer list on the home page includes HubSpot, ZoomInfo and Pipedrive. Demo is the only call to action and no price is shown. Salesloft says Drift moved to it.
Switch from Qualified if you want an AI sales agent that also joins calls, and you buy through a demo anyway.
Tidio started in Szczecin in 2013 and lists Free, Starter, Growth, Plus and Premium. Plus begins at 300 a month plus usage, while Premium is quoted. The Lyro AI agent and Flows are separate sliders with their own prices, and free Flows reach 100 visitors a month. Its terms name a San Francisco entity.
Switch from Qualified if you run a small shop and want to test chat and automation before buying.
Kommunicate, from Intentive Technologies in Bengaluru, charges by conversation volume. Starter is 40 a month for 250 conversations, one AI agent and one team member. Professional is 200 for 2,000 conversations and adds campaign messaging and API access. Every plan has a 30-day trial. Chat history is kept for one year or two.
Switch from Qualified if you want a long trial and a chatbot that passes difficult questions to staff.
Chatbase trains an agent on your own documents, then publishes it on a site or messaging app. Hobby is 40 a month with 700 message credits, Basic 150 with 4,000 and Business 500 with 15,000. Outbound campaigns and CRM integrations are left out of Hobby. Removing the Chatbase badge is a 99 monthly add-on.
Switch from Qualified if you have good documentation and want an answer bot more than a sales rep.
respond.io, run from Kuala Lumpur, centres on WhatsApp and other chat apps and became a WhatsApp business solution provider in 2023. Tiers at 79, 159 and 279 a month follow monthly active contacts, and that count includes people you start a conversation with. Five users are included, then extra seats cost 12 to 30 each.
Switch from Qualified if your buyers answer on WhatsApp rather than on your website.
Intercom prices Essential at 29 per seat a month (19 on annual billing), Advanced at 85 and Expert at 132. The Fin agent adds 0.99 for each outcome on every plan. A 14-day trial needs no card, and companies under 10M raised with 15 staff or fewer can get a discount of up to 93 percent.
Switch from Qualified if support and marketing should share one inbox, and you accept seat plus outcome billing.
You want a Finnish vendor that adds consulting hours
Leadoo AI: Packages are quoted per domain with 8 to 30 expert hours a year, and chat volume is capped at 250 to 10,000 chats a month.
02
You want EU data residency and no seat count
giosg: Pricing follows usage and results, starting from EUR 790 a month, after a discovery call and a pre-study.
03
You want to read the price before talking to anyone
Lime Connect (formerly Userlike): A free plan has one seat and 200 conversations, and Pro is 105 a month, or 87 billed yearly, from three seats.
04
You want an agent that also follows up in writing
Conversica: It holds conversations by email, SMS and chat with leads from events, ads and forms; there is no published price.
05
Your buyers answer on WhatsApp
respond.io: Tiers of 79, 159 and 279 a month follow monthly active contacts, with five users included.
04
When Qualified is still the right choice
Qualified remains a sound choice for a B2B company that already runs Salesforce and wants an agent aimed at turning website visitors and inbound email into booked meetings. The three quoted tiers include Salesforce reporting, routing and 20+ go-to-market integrations, and Enterprise adds an API and a sandbox. If traffic is high and the sales team is large, a quote built around your numbers may serve you well.
05
What moving off Qualified involves
01
Chat transcripts and routing rules do not travel
Conversations, visitor segments and meeting routing live inside Qualified and in your CRM. Ask what can be exported before the contract ends, and keep the Salesforce records, because the new tool will have to rebuild its own routing against them.
02
Rebuild the playbooks and test on one page
Piper's behaviour comes from the content and rules you gave it. Rewrite those as knowledge sources in the new tool, run it on one high-traffic page for two weeks, and compare booked meetings before turning the old agent off.
06
Questions about replacing Qualified
6 answers
How is Qualified priced?
The pricing page lists Premier, Enterprise and Ultimate with a Contact us button each and no figures. They include 250K, 2M and 5M monthly web sessions and 2.5K, 10K and 25K active email contacts.
Who owns Qualified now?
Its newsroom lists a December 2025 headline that Salesforce signed a definitive agreement to acquire it, and the footer reads Copyright 2026 Salesforce, Inc. Confirm the current contracting party with the vendor.
Which alternative publishes its prices?
Userlike (Lime Connect), Tidio, Kommunicate, Chatbase, respond.io and Intercom publish plan prices. giosg shows only a starting price of EUR 790 a month, and Leadoo, Conversica and 1mind show none.
Which alternative is closest to an AI SDR?
1mind and Conversica are the closest in purpose. 1mind talks to site visitors and joins live calls, while Conversica follows up by email, SMS and chat. Both are sold through a demo.
Is there a free option among them?
Lime Connect gives one seat and 200 conversations free, and Tidio has a Free plan. Leadoo Lite is free but covers insight only, and the others offer trials of 7, 14 or 30 days.
Can I stay with a European vendor?
Leadoo and giosg are Finnish and Userlike (Lime Connect) is German. Tidio was founded in Poland but its terms name a San Francisco entity, so check which company signs the contract.
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Sources
Checked 10 November 2026
Qualified pricing: Premier, Enterprise, Ultimate with Contact us; 250K, 2M, 5M web sessions; 2.5K, 10K, 25K email contacts; Salesforce and 20+ integrations.
Founder of The Knowledge Engineers and of 2 Steps Ahead, an AI search visibility agency. Editorially responsible for every page on this site; research and drafting are AI-assisted.
Checked and edited by Sebastiaan Smits, last on 10 November 2026. The editorial process explains the method.
