Order tracking software turns carrier scan events into branded status pages, delivery notifications and a shared view of late parcels for online shops.
This guide ranks smaller single-purpose vendors first and tests four things: carrier coverage, how volume is billed, what a shipment costs once messages are added, and whether the vendor names its country.
Vendors can pay for more visibility on this website, for example a higher place in a ranking or more room on a page. Commercial relationships can also affect which products we feature and how prominently. Every vendor link is marked the same, whatever the arrangement behind it. How that works.
In short
What order tracking software does
Order tracking software collects shipment events from carriers, matches them to store orders, and shows shoppers a status page while sending delivery messages and flagging parcels that stall.
Every order tracking tool was judged on five points in a fixed order: setup effort, cost in practice, how data is exported, how easily you can leave, and the buyer it was designed for. One rule overrides the order: smaller vendors take the first three places when the category offers them, and the best-known brands start at four. The reasoning behind the five tests, and behind having no score out of ten, is set out on the how we work page.
Prices not shown on the pages read; demo through the vendor
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Retailers wanting estimates, tracking, returns and claims from one named vendor
Shops needing a visible price or trial before a sales call
We list the country the vendor operates from or contracts through. That is not the same as the hosting region, and any difference is spelled out in the entry.
Carrier-neutral tracking API and dashboard billed by shipments tracked
Ranked #1 of 11 in Best Order Tracking Software in 2026.
Free tierPublished pricingElsewhere
Tiers run from a 10-shipment free plan through Essential and Pro to an Enterprise band above 250,000 shipments, so a small shop and a high-volume merchant both find a matching row.
Essential and Pro carry a 14-day trial, and extra shipments cost a fixed rate each. Couriers are detected automatically, statuses are mapped to more than 50 standard ones, and tracking pages can be branded. Pro add-ons are billed monthly on top of the tier.
What stands out
2,500+ couriers
AI delivery date
Shipment-based tiers
Where it costs you
Proof of Delivery, AI Predictive Delivery Date and AI Analytics sit behind the Pro plan and cost extra each month.
No country or owner is given, only a copyright line and legal links.
Right for
Shops and developers wanting carrier-neutral tracking priced by shipment count
Wrong for
Buyers wanting returns handling or a named company address
Not stated by the vendorPublished monthly tiers by shipments tracked; free plan of 10 shipments; 14-day trial on paid tiers
Low-cost multi-carrier tracking with a free tier and mobile apps
Ranked #2 of 11 in Best Order Tracking Software in 2026.
Free tierPublished pricingElsewhere
Allowances overlap across tiers: Basic spans 200 to 50,000 shipments, Pro 500 to 30,000 and Premium 1,000 to 100,000, so the cheapest option per parcel depends on where your volume falls inside each band.
Access runs through the website, a mobile app, a WeChat Mini Program and a Shopify app, and a tracking API serves logistics providers and platforms. Billing is yearly, so the commitment is annual, and the free plan is capped well below a growing shop.
What stands out
3,500+ carriers
50 shipments monthly
WeChat Mini Program
Where it costs you
Prices are shown billed yearly, so monthly flexibility is not stated on the pricing page.
The accuracy figure is the vendor's own claim, and no country or address is named.
Right for
Small shops and resellers tracking mixed international parcels at low monthly cost
Wrong for
Teams needing a named company and address before signing
Not stated by the vendorPublished yearly-billed tiers by shipment allowance; free plan at 50 shipments a month
Free tracking plan with 1,700+ carriers and a branded page
Ranked #3 of 11 in Best Order Tracking Software in 2026.
Free tierPublished pricingElsewhere
The free plan carries end-to-end tracking, a branded tracking page and bulk import, so a small shop can test the whole flow before paying anything. Webhooks push status changes, carriers are detected and corrected automatically, and dashboards chart logistics performance.
Integration needs a single API call with documentation. Billing follows shipment counts, yet neither the Professional rate nor the Custom plan figures are visible, so the real price appears only after contact.
What stands out
1,700+ carriers
Branded tracking page
Webhook updates
Where it costs you
Professional and Custom pricing is not shown, so the cost of outgrowing the free plan is unknown.
Country and owner are not stated on the home or terms pages.
Right for
Small shops wanting a branded tracking page at zero starting cost
Wrong for
Buyers who need a published price for the next tier
Not stated by the vendorFree plan for small shops; Professional price not shown; custom plan by contact; billed by shipment volume
Single tracking API covering 1,700+ carriers and 110+ airlines
Ranked #4 of 11 in Best Order Tracking Software in 2026.
Free tierPublished pricingElsewhere
Credits are the unit of use, with a free plan, trial buttons on Basic and Pro, and an Enterprise tier sold through sales. Annual billing adds 20% off plus 20% extra credits, and a promotion running to the end of December 2026 gives monthly subscribers 15% bonus credits for three months.
Carrier detection is stated at 97% accuracy. Refreshing every four to six hours suits a status page, but not shoppers who expect minute-level scans.
What stands out
1,700+ carriers
110+ airlines
Uptime SLA
Where it costs you
Basic and Pro show zero prices and zero credits, so the real cost per tracked parcel is unconfirmed.
Updates every four to six hours mean status can lag behind a carrier's own page.
Right for
Developers adding multi-carrier and airline tracking to an existing storefront by API
Wrong for
Buyers needing confirmed plan prices before starting a trial
Not stated by the vendorCredit-based plans with a free plan, trials on paid tiers and an annual discount; Enterprise by contact
Month-to-month plans priced by shipments, from a vendor acquired by Redo
Ranked #5 of 11 in Best Order Tracking Software in 2026.
Published pricingElsewhere
The entry plan includes 1,000 shipments with each extra at six cents, the Starter plan includes 4,000 with extras at five cents, and Growth begins at 400 dollars billed monthly with limits not stated.
Transactional email is an add-on charged per message, so a shop sending several updates per parcel pays more than the plan figure suggests. The currency code is not named, and cancelling is allowed at any time.
What stands out
Shipment-based tiers
Month-to-month
Acquired by Redo
Where it costs you
Transactional email is billed per message on top of the plan, which raises the real price.
The pricing and terms pages describe no features, so capability must be confirmed by demo.
Right for
Shops wanting predictable shipment-based pricing with no long contract commitment
Wrong for
Buyers who need a named company, address and country
Not stated by the vendorPublished monthly plans by shipment volume with per-shipment overage; Growth tier by demo
Delivery estimates and WhatsApp, SMS and email alerts on a monthly fee
Ranked #6 of 11 in Best Order Tracking Software in 2026.
Published pricingElsewhere
Plans step up from Essential through Advanced to Premium, and the top tier uses a custom price per package. Longer commitments of 24 or 36 months bring better prices, which ties a shop to the vendor for years.
Smart Delivery Estimate, post-delivery surveys and SMS or WhatsApp are billed per package or message with prices unlisted. Integrations number over 150, including WooCommerce, DPD, Colissimo, Zendesk and Gorgias.
What stands out
150+ integrations
Automated carrier claims
Apple Wallet alerts
Where it costs you
Delivery estimates, surveys and messaging are billed per use but unlisted, so totals stay unclear.
A twelve-month minimum applies, and better prices need 24 or 36 months.
Right for
Shops wanting proactive delivery messages across email, SMS and WhatsApp
Wrong for
Shops that want to start small without a year commitment
Not stated by the vendorPublished monthly fee plus per-package charge across three plans; 12-month minimum term; demo only
Shopper-funded tracking and package protection with no monthly merchant fee
Ranked #7 of 11 in Best Order Tracking Software in 2026.
Free tierPublished pricingElsewhere
Revenue depends on shoppers choosing the add-ons, so the merchant pays nothing monthly but gives shoppers an extra choice at the point of purchase. Package protection handles lost, stolen or damaged parcels, returns and exchanges are part of the offer, and a Cash Back discount brings buyers back.
Integrations named include Shopify, BigCommerce and Salesforce Commerce Cloud. Hosting and API access are not described, and the Custom plan price is not shown.
What stands out
Package protection
Shopper-funded plan
Returns and exchanges
Where it costs you
Costs fall on shoppers through opt-in add-ons rather than on the merchant's invoice.
Custom plan prices, API access and hosting are not described on the pages read.
Right for
Online shops wanting tracking and returns without a monthly bill
Wrong for
Merchants unwilling to offer shoppers paid add-ons at checkout
Not stated by the vendorFree to the merchant on the Standard plan, funded by shopper-paid add-ons; Custom plan by demo
AI-assisted tracking and returns tools sold through demo or pilot
Ranked #8 of 11 in Best Order Tracking Software in 2026.
Pricing on requestEurope
The pitch centres on answering questions about where an order or return is, so fewer shoppers need to write to support. Copilot helps staff inside the app, an AI assistant drafts email templates, and a Fraud and Abuse Protection dashboard sits within Returns.
Metapack is named as a partner for delivery experiences. With no prices and no hosting statement on the pages read, the only way to size the cost is to book a pilot.
What stands out
WISMO/R AI agent
Returns fraud dashboard
Metapack partnership
Where it costs you
No prices appear on the pages read, and the pricing URL gave a 404.
Hosting is not stated, and no trial is named beyond a pilot booking form.
Right for
Retailers wanting tracking, returns and AI support answers from one German vendor
Wrong for
Small shops that need to see a price before talking
GermanyPrices not shown; demo, tour or pilot request form
Branded tracking bundled into shipping label plans, billed per label
Ranked #9 of 11 in Best Order Tracking Software in 2026.
Free tierPublished pricingElsewhere
Plans climb from Lite at 400 labels a month through Growth and Premium to Pro at 30,000 labels, each with a falling per-label rate on top of the monthly fee. The tracking features come with them: pages carrying your logo, updates after pickup or drop-off, and early issue detection with carriers.
Premium adds page analytics and white-label branding. Tracking comes only with label plans, so a shop shipping through other tools would need to adopt Sendcloud labelling.
What stands out
Bundled with labels
Branded tracking page
Extra tracking events
Where it costs you
Tracking carries no separate price, so cost follows label volume and plan tier.
Page analytics and white-label branding start at the Premium tier.
Right for
Shops already buying shipping labels who want tracking included in that bill
Wrong for
Shops using other label tools who only need tracking
Not stated by the vendorTracking bundled in published shipping plans with per-label rates; free plan; 14-day trial on paid plans
Parcel tracker following linked tracking numbers from origin to last mile
Ranked #10 of 11 in Best Order Tracking Software in 2026.
Pricing on requestElsewhere
A single timeline merges origin, transit, customs and last-mile events, so a cross-border order does not appear as unrelated scans. Order and reference numbers work only for selected stores and carriers.
Postal services and marketplaces are covered, and Parcels Pro and an API are linked from the home page, but their content could not be read. Treat it as a lookup tool until the commercial pages can be reviewed.
What stands out
Linked number handoffs
Customs events
Postal service coverage
Where it costs you
No prices, plans or trial appear on the home page, and the /pricing path returned an error.
The pages read name no branded tracking page or customer notifications.
Right for
Shoppers and small teams tracing cross-border parcels through several handoffs
Wrong for
Merchants needing published pricing and a branded customer page
Not stated by the vendorPrices not shown on the home page; Parcels Pro and API pricing links exist
Five named modules for delivery estimates, tracking, notices, returns and claims
Ranked #11 of 11 in Best Order Tracking Software in 2026.
Pricing on requestElsewhere
Five modules map to five stages: Promise estimates delivery dates, Track personalises the tracking page, Notify sends proactive messages, Shield manages returns and exchanges, and Assist handles delivery claims.
A shop wanting only the tracking stage still meets a module catalogue with no published price. Integrations include Shopify, Zendesk and more than 1,000 carriers, while the footer names Narvar Inc. without an address.
What stands out
Promise delivery dates
Returns via Shield
Delivery claim management
Where it costs you
Prices are not published, since the corporate pricing path returned a 404.
Ownership, country and hosting are not stated on the pages read.
Right for
Retailers wanting estimates, tracking, returns and claims from one named vendor
Wrong for
Shops needing a visible price or trial before a sales call
Not stated by the vendorPrices not shown on the pages read; demo through the vendor
Order tracking software collects shipment events from carriers, matches them to store orders, and shows shoppers a status page while sending delivery messages and flagging parcels that stall. Compare on the following points, in this order, before you compare features.
01
Work out how much a sales call is worth to you
Only 8 of the 11 print a price; 3 quote per organisation. Comparable without a sales call: Ship24, 17TRACK, Track123, Trackingmore, Malomo, Shipup, Route, Sendcloud Tracking.
02
Look at where the vendor sits
The vendors on this page are based in 2 countries (Elsewhere 10, Europe 1). The country of the contracting company sets which authorities can ask it for your data, whatever the hosting region.
Comparing carrier coverage across Ship24, 17TRACK and Trackingmore
Carrier counts are the first number on every tracking vendor's home page, and they are not comparable. Ship24 cites more than 2,500 couriers, 17TRACK more than 3,500, and Trackingmore and Track123 each state 1,700 or more, with Trackingmore adding 110 airlines. A bigger count helps only if your own lanes sit inside it, so list the ten carriers that move most of your parcels and look each one up before paying.
Detection quality matters as much: Trackingmore states 97% carrier-detection accuracy and 17TRACK claims 99.9% tracking accuracy, both the vendors' own figures. Refresh speed differs too, since Trackingmore updates every four to six hours. Test with live tracking numbers from your busiest week, including one parcel that crosses a border.
List your ten busiest carriers and find each in the vendor's coverage
Run five real tracking numbers, including one cross-border parcel
Ask how often statuses refresh and whether webhooks push changes
Pricing order tracking software by shipment, label or shopper
Three billing logics coexist here, and they produce different invoices from the same parcel volume. Ship24 and 17TRACK sell shipment allowances, with Ship24 charging a fixed rate for each extra shipment. Malomo also bills by shipments and adds a per-message charge for transactional email. Sendcloud Tracking has no price of its own; it comes with label plans, so the cost follows how many labels you buy.
Route reverses the logic: the Standard plan has no monthly fee because shoppers fund it through opt-in add-ons. Parcel volume, message volume and label volume rarely move together, so model each option against last quarter's real numbers. Also check what unlocks at each tier, since Sendcloud places analytics and white-label branding at Premium and Ship24 limits three add-ons to Pro.
Model each plan with last quarter's parcels, messages and labels
Price the add-ons you actually need, such as email or analytics
Ask who pays when shoppers decline an opt-in add-on
Branded pages and delivery messages in Shipup, parcelLab and Narvar
Tracking pages are the visible product; the messages around them are where cost and effort hide. Shipup sends alerts through email, text, WhatsApp and Apple Wallet and bills add-ons per package or message without listing prices. parcelLab and Narvar both reach beyond tracking into returns, with parcelLab adding an AI agent for where-is-my-order questions and Narvar splitting its offer into Promise, Track, Notify, Shield and Assist.
That breadth suits a shop wanting one vendor, but it also means going through a sales process for modules you may never use. Smaller tools such as Track123 and Ship24 offer a branded page and notifications without the wider suite. Decide which messages you will send before the demo, and ask for a written list of what each one costs.
Write down which delivery messages you send now and on which channel
Ask for a price per SMS and WhatsApp message in writing
Separate tracking needs from returns and claims modules before any demo
Terms to read before committing to any order tracking vendor
The commercial detail in this market is thin. Shipup lists a twelve-month minimum and offers better prices for 24 or 36 months, while Malomo's plans are month-to-month and cancellable. Malomo's site announces that Redo bought it, so ask who supports and develops the product now.
Several vendors name no country at all, including Track123, 17TRACK, ParcelsApp, Trackingmore and Route, whereas parcelLab states a German address. Free allowances can also be small: Ship24's covers 10 shipments a month and 17TRACK's covers 50. Before signing, get the term, the shipment allowance, the price of overage and the legal entity in writing, and confirm how your tracking history can be exported when you leave.
Ask for the minimum term, overage rate and legal entity in writing
Confirm who owns and supports the product, especially after an acquisition
Check how tracking history can be exported on exit
What goes wrong most often when buying order tracking software
Picking the vendor with the largest carrier count without checking whether your own carriers and postal services appear in it.
Comparing monthly fees while ignoring per-shipment overage, per-message email charges and per-label rates that make up the real invoice.
Treating a free allowance of 10 or 50 shipments a month as a plan that will carry a growing shop.
Signing a twelve-month term before a pilot has shown that status updates arrive quickly enough for your support team.
07
Frequently asked questions
6 answers
What is the best order tracking software in 2026?
Our ranking of 11 puts Ship24 first. Ship24 centres on tracking across more than 2,500 couriers through one API, and its pricing page lists every tier by shipments tracked, which makes the bill easy to forecast.
A free plan covers 10 shipments a month. The AI delivery date, proof of delivery and analytics are Pro-only add-ons, and no country or address appears on the pages read.
Which order tracking tools publish their pricing?
Published pricing exists for 8 products on this page:
Ship24: Published monthly tiers by shipments tracked; free plan of 10 shipments; 14-day trial on paid tiers.
17TRACK: Published yearly-billed tiers by shipment allowance; free plan at 50 shipments a month.
Track123: Free plan for small shops; Professional price not shown; custom plan by contact; billed by shipment volume.
Trackingmore: Credit-based plans with a free plan, trials on paid tiers and an annual discount; Enterprise by contact.
Malomo: Published monthly plans by shipment volume with per-shipment overage; Growth tier by demo.
Shipup: Published monthly fee plus per-package charge across three plans; 12-month minimum term; demo only.
Route: Free to the merchant on the Standard plan, funded by shopper-paid add-ons; Custom plan by demo.
Sendcloud Tracking: Tracking bundled in published shipping plans with per-label rates; free plan; 14-day trial on paid plans.
The remaining 3 sell by quote.
Is there a free order tracking tool?
Ship24, 17TRACK, Track123, Trackingmore, Route, Sendcloud Tracking come with a no-cost entry point, a free plan or a self-hosted edition.
Where are these order tracking software vendors established?
In 2 countries across 2 regions: Elsewhere 10, Europe 1.
Ship24: Not stated by the vendor.
17TRACK: Not stated by the vendor.
Track123: Not stated by the vendor.
Trackingmore: Not stated by the vendor.
Malomo: Not stated by the vendor.
Shipup: Not stated by the vendor.
Route: Not stated by the vendor.
parcelLab: Germany.
Sendcloud Tracking: Not stated by the vendor.
ParcelsApp: Not stated by the vendor.
Narvar: Not stated by the vendor.
What should you use instead of Ship24?
Second is 17TRACK, which suits small shops and resellers tracking mixed international parcels at low monthly cost. Third is Track123, which suits small shops wanting a branded tracking page at zero starting cost.
Who should not buy Ship24?
Buyers wanting returns handling or a named company address. Proof of Delivery, AI Predictive Delivery Date and AI Analytics sit behind the Pro plan and cost extra each month..
We rank 11 order tracking software products on this page. If we missed one, its maker can write to us about its purpose and customers. We pick what gets added; the terms of a listing are set out under software advice.
