Front vs Gorgias

Front and Gorgias answer different questions about what a support desk is for. Front charges per seat, from $25 to $105 a month billed annually, and is shaped around teams that share a mailbox and reply together. Gorgias charges by ticket volume, from $10 for 50 tickets up to $750 for 5,000 on the annual Advanced plan, and its pricing is built around store support. The first model gets dearer as the team grows, the second as the inbox fills, so the choice follows whether your cost driver is people or conversations.

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Both are reviewed in full in our help desk ranking: Front and Gorgias.

1. 01

   Paying for people or for tickets

   Front bills per seat per month, billed annually: Starter $25, Professional $65 and Enterprise $105. Gorgias bills per month by volume: Basic $50 annual for 300 tickets, Pro $300 for 2,000 and Advanced $750 for 5,000. A ten-person team on Front Starter pays about $250 a month whatever the ticket count. On Gorgias a quiet month costs less, and a busy one costs more.

   Depends on the buyer

2. 02

   What happens past the allowance

   Gorgias charges overage at $0.40 per ticket on Starter and Basic and $0.36 on Pro and Advanced, and Enterprise is a custom quote above 5,000 conversations a month. Its AI Agent add-on costs $0.90 per automated interaction on annual contracts, $1.00 monthly, and $1.50 above the plan allowance. Front has no per-ticket meter on the page we read, so its seat price is the more predictable of the two.

   Edge: Front

3. 03

   Seat and channel ceilings on Front

   Front Starter is capped at 10 seats, one channel type, 10 automation rules, one workspace and 10 channels per license. Professional lifts that to 50 seats, omnichannel, 20 rules and 5 workspaces, and advanced analytics, SSO and SCIM start there. Enterprise adds unlimited rules and workspaces, custom roles and custom reports. Gorgias gives no seat numbers on its pricing page, only that they depend on the plan.

   Edge: Gorgias

4. 04

   Trial length and free entry

   Neither lists a free plan. Front offers a free 14-day trial with all Professional features and no credit card required. Gorgias offers a 7-day trial with access to all features and no payment information needed. Gorgias has the cheaper first step in the Starter plan at $10 a month, though it is monthly only and covers 50 tickets. Front's longer trial suits a team that needs to test routing and assignment properly.

   Edge: Front

5. 05

   Integrations and what the pages claim

   Front reports 130+ integrations and links to an Integrations and API section. Gorgias states 254 app integrations plus HTTP and custom integrations on its pricing page and 300+ on its home page, and calls itself Shopify-invested without naming a parent company. It claims zero downtime in peak season and lists no security certification. Front lists none on the pages checked either, so security proof is a draw.

   Edge: Gorgias

6. 06

   Company background and prices that disagree

   Front reports $204M in venture funding from Sequoia, Salesforce Ventures and Battery, founded in 2013, with 300+ team members across 5 offices. Its pages do not state a headquarters country or hosting. Gorgias is listed as United States. Its pricing page also carries structured data showing Basic at $77, Pro at $471 and Advanced at $1,227, which differ from the visible plan prices, so confirm the amount at checkout.

   Edge: Front

Which one gets cheaper in a slow month?

Gorgias, because its plans are tied to ticket volume and a lower plan covers fewer tickets. Front's seat price stays the same whether the inbox is empty or full. Gorgias also charges overage per ticket, so a spike erases the saving.

Does the Front trial need a credit card?

No, the Front FAQ says the free 14-day trial offers all Professional features and requires no credit card. Gorgias also asks for no payment information, but its trial runs 7 days. Neither page lists a permanent free plan.

Why do Gorgias prices look different in places?

The visible plans show Basic at $50 annual or $60 monthly, while structured data on the same page lists $77 for Basic, $471 for Pro and $1,227 for Advanced.

We cannot tell from the page which is used at checkout. Treat the visible plan table as the quote and ask Gorgias to confirm.

• Front pricing page: seat prices by plan, seat and channel caps, rule and workspace limits, and the 14-day trial.
• Front about page: 130+ integrations, $204M funding, 2013 founding, 300+ team members across 5 offices.
• Gorgias pricing page: ticket tiers, overage rates, AI Agent add-on cost, 7-day trial and the differing structured-data prices.
• Gorgias home page: 300+ integrations claim, Shopify-invested wording, zero-downtime claim and absence of a listed certification.