Trengo vs HelpCrunch
Trengo is a Dutch shared inbox with flat plan fees that include 10 or 20 users. HelpCrunch bundles chat, a knowledge base and email campaigns, and its pricing page we read shows plan names and limits but no base prices. One charges per plan, the other per plan plus AI add-ons.
Sebastiaan SmitsFounderVendors can pay for more visibility on this website, for example a higher place in a ranking or more room on a page. Commercial relationships can also affect which products we feature and how prominently. Every vendor link is marked the same, whatever the arrangement behind it. How that works.
Choose Trengo ifyou want one queue for chat, email and WhatsApp, a flat fee for ten users, and a vendor describing itself as European-owned.
Choose HelpCrunch ifyou are a small SaaS team that wants chat, a help centre and email campaigns together and can test it for 14 days with no card.
Trengo and HelpCrunch side by side
| Trengo | HelpCrunch | |
|---|---|---|
| Our live chat rank | #7 of 16 | #3 of 16 |
| Established in | Netherlands | United States |
| List price, 4 November 2026 | Boost EUR 299 per month on annual billing (EUR 349 monthly, 10 users); Pro EUR 499 (EUR 599 monthly, 20 users); Enterprise custom | Basic, Pro and Unlimited, base prices not shown on the pricing page we read; annual billing 20% lower; 14-day free trial |
| Free tier | — | — |
| Open source | — | — |
| Self-hostable | — | — |
| Built for | European teams merging chat, email and WhatsApp into one queue | A small SaaS company that wants chat, help centre and emails together |
| Not for | Companies that only want a widget on one website | A contact centre that needs detailed routing and service levels |
Both are reviewed in full in our live chat ranking: Trengo and HelpCrunch.
Where they differ
Trengo 1 · HelpCrunch 2 · open 2- 01
What a month costs
Trengo publishes Boost at EUR 299 per month on annual billing (EUR 349 monthly) and Pro at EUR 499 (EUR 599 monthly). HelpCrunch's page, as we fetched it, shows no base prices or currency. Only Trengo can be budgeted from its page, though its entry price is high for a small team.
Edge: Trengo
- 02
Seats
Trengo includes 10 users in Boost and 20 in Pro, with extra users at EUR 30 or EUR 50 per month. HelpCrunch's Unlimited plan lists unlimited team members. A team that keeps adding agents gets a clearer deal from HelpCrunch.
Edge: HelpCrunch
- 03
Channels and extras
Trengo names an omnichannel inbox, WhatsApp Business partner status, and Shopify and WooCommerce integrations. HelpCrunch names live chat, a shared inbox with email, WhatsApp and Instagram, a knowledge base, popups and email marketing. HelpCrunch covers more outbound ground, while Trengo is the one with named ecommerce links.
Depends on the buyer
- 04
AI charges
Trengo adds EUR 0.30 per AI conversation on monthly billing (EUR 0.25 annual). HelpCrunch sells AI conversation packs, such as 100 for 29 (currency not stated) on monthly billing, and Pro includes a free monthly AI amount. Both bill AI on top of the plan.
Depends on the buyer
- 05
Trial
HelpCrunch states a free 14-day trial with no credit card. Trengo offers a trial through its Try for free button, but the length is not on its pricing page. HelpCrunch is clearer here.
Edge: HelpCrunch
When neither fits
If you only need a website widget at a lower price, or an open-source option, look at Tidio or Chatwoot.
Trengo or HelpCrunch: questions
3 answersIs Trengo priced per user?
No. Its plans are flat fees with users included: 10 on Boost and 20 on Pro. Extra users cost EUR 30 or EUR 50 per month depending on the plan.
Does HelpCrunch show its prices?
The pricing page we fetched lists Basic, Pro and Unlimited, with annual billing 20% cheaper, but no base prices or currency.
Where is each company based?
Trengo calls itself European-owned and our data lists it in the Netherlands, though no legal entity is stated. HelpCrunch is listed in the United States, with no address on its homepage.
Sources
Checked 4 November 2026- Trengo pricing page: plan fees, users included, extra user and AI charges, trial button.
- Trengo homepage: European-owned wording, WhatsApp partner, Shopify and WooCommerce.
- HelpCrunch pricing page: plan names, annual discount, AI packs, trial, unlimited team members.
- HelpCrunch homepage: channels, knowledge base, email marketing, no company location.