LogRocket vs OpenReplay

Both tools record what users do in a web app and hand the recordings to engineers, but they differ in who runs the servers. LogRocket is a hosted product from a Boston company, with a calculator-driven price that moves with sessions, seats and retention. OpenReplay is made by a French company, ships most of its code under AGPLv3 and can be installed on your own machines at no licence cost. The trade is simple: LogRocket asks for a budget and gives you a finished service, while OpenReplay asks for ops work and keeps recordings in your network.

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Both are reviewed in full in our heatmap and session replay tool ranking: LogRocket and OpenReplay.

1. 01

   Where the recordings live

   OpenReplay can be installed on your own infrastructure for free, and its README says it can run in your own cloud or on-prem, with no data shared with third parties. A single VM of 2 vCPUs, 8 GB RAM and 50 GB storage is enough to start. LogRocket is hosted, and a self-hosted deployment is offered only on its Enterprise plan. For data control from day one, OpenReplay has the shorter path.

   Edge: OpenReplay

2. 02

   The sessions slider and the 100K line

   LogRocket splits its plans by volume: Core covers fewer than 100K sessions per month, and Pro is selected at 100K or more. Price depends on seats, retention and add-ons, so the calculator figure is a starting point. Analytics, error and log events stay unlimited. OpenReplay's Serverless cloud is usage-based, but the pricing page we read lists no prices for it, so a comparison at volume is not possible from public pages.

   Depends on the buyer

3. 03

   Errors, logs and the engineer's view

   LogRocket joins replay to frontend error events, logs, performance data and path analysis, and Core already includes clickmaps, heatmaps, funnels, SSO and surveys. OpenReplay lists session replay, product analytics, co-browsing, developer tools, funnels and heatmaps. Both serve engineers. LogRocket states the error and performance link more directly, and it adds AI session summaries and issue detection on Pro, which OpenReplay does not list.

   Edge: LogRocket

4. 04

   What running it yourself costs you

   OpenReplay's own limits follow from its model. Self-hosting means you are responsible for servers, upgrades and storage growth. SAML and SCIM single sign-on sit in the ee/ directory under a separate commercial licence, and Enterprise on a multi-year contract adds audit logging and volume pricing. LogRocket carries Core SSO in the plan, but its total depends on add-ons. Neither route is free of work or surprises.

   Depends on the buyer

5. 05

   Trials, a published starting figure and discounts

   OpenReplay publishes a Dedicated instance from $199 per month, billed hourly, with a 7-day trial and no credit card, and notes that a stopped instance still incurs a small disk charge. LogRocket offers a free trial without a card, but no starting price appears outside the calculator. It does mention discounts for startups, non-profits, open-source projects and multi-year contracts. A buyer who wants a number first will find one at OpenReplay.

   Edge: OpenReplay

6. 06

   Company base and the law behind it

   LogRocket, Inc. is based at Summer St in Boston, and its terms send disputes to the courts of Massachusetts. OpenReplay's terms are with Asayer SAS, governed by French law, with the courts of Paris. The pricing page footer names a trademark owner called Asayer, Inc. and shows no country or address, so we rely on the terms page. The site also shows SOC 2 Type II compliance. For a buyer who prefers an EU contract, OpenReplay fits.

   Edge: OpenReplay

Can I keep OpenReplay recordings off any third-party cloud?

Yes, the open-source edition is hosted on your own infrastructure, and the README says no data is shared with third parties.

You can also run it in your own cloud or on-prem. Dedicated instances add a choice of region, with data residency in 50 regions or bring-your-own-cloud.

Does LogRocket offer a self-hosted version at all?

It does, but only on the Enterprise plan. Enterprise also adds unlimited seats and streaming data export. No price for it is published.

Which one is easier to audit before putting it on a site?

OpenReplay, because most of the repository is AGPLv3 with some directories under MIT, so the tracker code is readable. The ee/ directory is under a commercial licence. LogRocket is a hosted product, and its code is not shown as open.

• LogRocket pricing page: Core under 100K sessions, Pro from 100K, Enterprise self-hosted option, trial without a card, startup and multi-year discounts.
• LogRocket homepage: Boston address and LogRocket, Inc. as the company.
• LogRocket terms: disputes heard in Massachusetts courts.
• OpenReplay pricing page: free self-hosted edition, Dedicated from $199 a month billed hourly, 7-day trial, 50 regions, SAML and SCIM on Enterprise, SOC 2 Type II.
• OpenReplay pricing page (html): Serverless shown without prices, small disk charge on stopped instances, Asayer, Inc. trademark footer.
• OpenReplay terms: Asayer SAS, French law, courts in Paris.
• OpenReplay repository: AGPLv3 and MIT directories, ee/ commercial licence, 2 vCPU 8 GB 50 GB starting VM, on-prem option.