Confluence vs Document360
Confluence is an internal wiki that is bought mainly because Jira is already there. Document360 was designed as a customer-facing knowledge base and quotes its price from your configuration. They overlap on the word knowledge base but suit different readers.
Vendors can pay for visibility on this site; it never changes what we say about a product. How that works.
Choose Confluence ifyou run Jira, want internal documentation linked to tickets, and can curate it so the space does not turn into thousands of unfindable pages.
Choose Document360 ifyou run a customer-facing help centre and want article analytics, revision history and review reminders, and accept a quote instead of a price list.
Confluence and Document360 side by side
| Confluence | Document360 | |
|---|---|---|
| Our knowledge base rank | #12 of 14 | #6 of 14 |
| Established in | United States | United Kingdom |
| Pricing | Free to 10 users; paid per user per month, published | Quoted per configuration; 14-day trial |
| Free tier | Yes | — |
| Open source | — | — |
| Self-hostable | — | — |
| Built for | A company already running Jira, where the integration is the reason | A support organisation running a real customer-facing help centre |
| Not for | A team that wants a clean, small, well-tended knowledge base | A five-person team that wants a shared notes tool |
Both are reviewed in full in our knowledge base ranking: Confluence and Document360.
Where they differ
Confluence 2 · Document360 1 · open 2- 01
Who the content is for
Document360 is described in our data as built specifically as a customer-facing knowledge base, not a wiki pressed into service. Confluence is the wiki for the company itself, with spaces, permissions and macros. Pick by audience first.
Depends on the buyer
- 02
Price visibility
Our data lists Confluence as free for up to 10 users, then paid per user per month with a published price. Document360's pricing page says it prices around your configuration, and you complete a questionnaire to get a quote. For a buyer who wants to budget before a sales call, Confluence is easier.
Edge: Confluence
- 03
Keeping content healthy
Document360 offers article-level analytics, revision history and scheduled review reminders, which keep a help centre from rotting. Confluence, left alone, sprawls, and its search is rated the weakest part of the product. On upkeep tooling, Document360 is stronger.
Edge: Document360
- 04
Fit with other tools
The reason to buy Confluence is the Jira link between a ticket and its documentation. Document360 has no equivalent claim in our data. A team with Jira at the centre gets real value from Confluence.
Edge: Confluence
- 05
Weight and setup
Document360's interface carries more configuration than a small team needs. Confluence needs curation to stay usable. A five-person team will find either heavier than a small notes tool.
Depends on the buyer
When neither fits
If you want a small, clean shared knowledge base, or a self-hosted one, both are more than you need. Nuclino leads our knowledge base ranking, and BookStack is open-source and self-hostable.
Confluence or Document360: questions
3 answersIs Confluence free?
Our category data lists Confluence as free for up to 10 users, with paid plans per user per month beyond that. We could not load Atlassian's pricing page to confirm the current figures.
Does Document360 publish its prices?
No. The pricing page quotes by configuration: team accounts, workspaces, languages, SSO and security, and the AI Premium Suite usage.
Which is better for a customer help centre?
Document360, on our data, since it was built as a customer-facing knowledge base. Confluence is mainly an internal wiki.
Sources
Checked 8 October 2026- Document360 pricing page: quote-based pricing and the factors that set it.
- Confluence product page: product positioning (pricing figures not verified).