Covers CRM, ERP and the operational software that runs a company day to day.

Hannah works through the categories where the buying decision is a long one: CRM, ERP, inventory and the systems companies live inside for a decade. She writes the category guides in that area and reads the vendor documentation so readers do not have to.

Areas of focus

• CRM
• ERP
• Inventory
• Implementation cost

How Hannah works

Every page on this site passes through three people: one writes it, a second edits it, and a third checks the claims against the vendor's own documentation. Hannah takes each of those roles across different pages, so no one person both writes and signs off the same guide. Which role falls to whom is fixed per page, so a page keeps the same names when it is rebuilt. Our editorial process sets out what each role checks.

Also on the team